Telehealth & Covid-19
Overcoming 7 Common Barriers to Telehealth Adoption
Telehealth has revolutionized access to care, but adoption remains uneven across populations and health settings. Despite years of progress and post-pandemic normalization, many patients and providers still face significant obstacles. This week, we examine the [...]
A Systems Approach to Solving
Rural America’s Healthcare Crisis
How telehealth can transform rural communities when deployed thoughtfully, comprehensively, and with deep respect for the people we serve. Rural healthcare isn't broken, it's systematically underserved — and now, in 2025, seemingly grossly underfunded. Yet [...]
Standardizing Telehealth Training
Start with strategy. Ground it in policy. Make workflows real. Then train. I was recently asked a thoughtful question based on a the collective insights of a group from about two dozen healthcare organizations: “What [...]
The Virtual Physical Exam:
Bringing Clinical Excellence to Telehealth
While telehealth in an integrated, hybrid care environment enjoys a high percentage of utilization in behavioral health and specialty care, most primary care providers are still, for the most part, eschewing the use of video visits. In addition to the [...]
Innovation in a Crisis: A Guide for Healthcare Leaders
Trigger warning: This article contains an unusually high number of overused quotes. Crises in healthcare — whether they involve financial pressures, policy changes, or unexpected disruptions — often lead organizations to retrench, focusing solely on immediate survival. The instinct [...]
5 Reasons Why Your Clinicians (Still) Don’t Like Telehealth
Despite the accelerated adoption of telehealth during the COVID-19 pandemic, many clinicians — especially in community health centers, rural health clinics, or smaller rural health systems — continue to resist to use virtual care to improve access and continuity of [...]
The Future of AI in Healthcare: A Transformational Shift
With the rapid advancements in generative AI over the past two years, Artificial intelligence (AI) is no longer a futuristic concept in healthcare — it’s a rapidly evolving force that is set to reshape patient care, clinical workflows, and provider-patient [...]
Optimizing Telebehavioral Health Performance
At the core, any optimization of behavioral health starts with a look at opportunities to increase capacity and subsequently the utilization of that capacity. With growing behavioral health clinician shortages, each appointment slot potentially represents a critical lifeline for a [...]
Aligning Clinician and Patient Telehealth Expectations
Telehealth has experienced a meteoric rise in adoption over the past few years, driven largely by necessity during the pandemic. Patients, having experienced the convenience of virtual care, have increasingly expressed a preference for telehealth services. However, despite this enthusiasm, [...]