Telehealth & Covid-19
Verify Before You Start: Can Your New Telehealth Service Deliver?
Launching a telehealth service is easy. Designing a telehealth service that creates lasting strategic, financial, and clinical value? That’s the hard part. As states participating in the Rural Health Transformation Project (RHTP) begin identifying digital [...]
Designing for Telehealth Sustainability: To Launch Is Not Enough
The launch goes live. The dashboard lights up. Everyone celebrates. Six months later, the telehealth service is barely being utilized — and no one notices. That’s not a tech failure. That’s a systems failure. [...]
The Vendor Trap: Why Buying Telehealth Isn’t Implementing Telehealth
Why RHTP success depends on implementation discipline, not vendor selection. When states submitted their RHTP applications, many wisely included telehealth as a way to strengthen rural health delivery. Now those same teams face a tougher [...]
12 Telehealth-Powered Solutions for Overcoming 3 Common Healthcare Barriers for Patients
Telehealth has proven its value across a wide spectrum of care, but persistent barriers are keeping patients from taking full advantage of all that telehealth has to offer. Despite increasing adoption and broader acceptance of virtual care by many care [...]
Telehealth’s Role in Tailoring Prenatal Care
For almost a hundred years, prenatal care in the U.S. has followed a predictable rhythm: 12 to 14 in-person visits, spaced like clockwork, oftentimes regardless of a patient’s risk, resources, or preferences. But as digital tools become integral to modern [...]
Overcoming 7 Common Barriers to Telehealth Adoption
Telehealth has revolutionized access to care, but adoption remains uneven across populations and health settings. Despite years of progress and post-pandemic normalization, many patients and providers still face significant obstacles. This week, we examine the persistent barriers that hinder telehealth [...]
A Systems Approach to Solving
Rural America’s Healthcare Crisis
How telehealth can transform rural communities when deployed thoughtfully, comprehensively, and with deep respect for the people we serve. Rural healthcare isn't broken, it's systematically underserved — and now, in 2025, seemingly grossly underfunded. Yet still, Americans in rural communities [...]
Standardizing Telehealth Training
Start with strategy. Ground it in policy. Make workflows real. Then train. I was recently asked a thoughtful question based on a the collective insights of a group from about two dozen healthcare organizations: “What strategies have you seen work [...]
Scaling Rural Telebehavioral Health: Five Interventions That Actually Work
Rural communities face some of the steepest barriers to behavioral health care in the country — long travel distances, limited connectivity, low digital literacy, a pronounced clinical provider shortage, and wide-spread stigma around seeking help for mental health. These challenges [...]















