Telehealth & Covid-19
When Telehealth Gear Gathers Dust:
Why Equipment Funding Isn’t Enough
This article is based on a webinar presented by Jen Donathan, Shari Snyder, Ryan Baker, and Christian Milaster for Generation West Virginia’s Broadband Technical Assistance Webinar Series. There is a pattern we have seen [...]
Consumer-Facing Digital Health Is Coming:
Are States and Rural Providers Ready?
When CMS designed the Rural Health Transformation Program, it made a deliberate bet: consumer-facing digital health technology — symptom checkers, remote monitoring devices, AI chatbots, chronic disease apps, digital navigation tools — could meaningfully address [...]
RPM Works — If You Do It Right:
What the Evidence Actually Shows
When CMS started reimbursing Remote Physiological Monitoring in 2019, a gold rush mentality swept through healthcare. Overnight, vendors promised small clinics easy revenue through RPM billing codes. Large health systems invested millions in platforms and [...]
Designing for Telehealth Sustainability: To Launch Is Not Enough
The launch goes live. The dashboard lights up. Everyone celebrates. Six months later, the telehealth service is barely being utilized — and no one notices. That’s not a tech failure. That’s a systems failure. The problem is systemic: many [...]
The Vendor Trap: Why Buying Telehealth Isn’t Implementing Telehealth
Why RHTP success depends on implementation discipline, not vendor selection. When states submitted their RHTP applications, many wisely included telehealth as a way to strengthen rural health delivery. Now those same teams face a tougher challenge: turning those commitments into [...]
Happy 6th Birthday, Telehealth Tuesday!
Six Years, 320+ Articles, One Mission Six years ago, in October of 2019, I launched Telehealth Tuesday with a simple goal: publish one thoughtful piece every week (on Tuesday!) to provide telehealth practitioners and healthcare leaders with strategic and actionable [...]
18 Proven Telehealth Solutions
Improving Access to Maternal Care
Maternal care deserts are growing in rural America, leaving pregnant patients with few options, long travel times, and inconsistent access to essential services. As of 2025, nearly half of U.S. counties now have no hospital-based obstetric services, and rural [...]
Innovation Isn’t About Technology – It’s About Building a Culture That Embraces Change
I recently had the privilege of joining Dr. Rhiannon Winsor on The Exam Room podcast to talk about what innovation really means for FQHCs and community health centers. What struck me during our conversation is how often "innovation" gets [...]
Getting Telehealth Right Means Getting the Basics Right
Occasionally, Telehealth Tuesday readers and colleagues send me reports for comment. A few weeks ago, Hannah Jelliman from the UK-based telehealth platform Whereby shared their latest market research. Here’s my take on what it gets right — and what it [...]















