In May 2026, we concluded our series on change management by exploring how organizations can sustain engagement long after a project launch. Drawing on four of Stephen Covey’s seven habits, we examined practical approaches for building stakeholder commitment, co-designing solutions, and creating the renewal practices that keep transformation efforts moving forward.
We then introduced the PM Toolkit for Change Management, outlining three essential disciplines that help organizations coordinate stakeholders, communicate effectively, and proactively manage risks before they become barriers to success.
Next, we turned our attention to a challenge hiding in plain sight: the telehealth leadership gap. We explored why many organizations continue to struggle with telehealth performance despite having talented staff and capable technology, and why dedicated leadership has become increasingly important as virtual care matures.
Finally, we launched a new series — What Works: Tales from the Trenches — with the story of Moses Lake Community Health Center’s telehealth relaunch. Their experience demonstrates that successful telehealth implementation depends not only on technology, but also on governance, infrastructure, and the human capacity required to support long-term adoption.
Together, these articles reinforce a common theme: sustainable transformation happens when organizations invest as much in people, leadership, and change management as they do in technology.
Enjoy your readings!
7 Proven Habits for Effectively Managing RHTP Transformation — Creating Engagement
Creating desire in clinicians, staff, and patients is the hardest element of change management — and the one most likely to fade without deliberate, ongoing engagement. This article applies Covey’s final four habits to RHTP transformation, offering practical approaches for enrolling stakeholders, co-designing solutions, and building the renewal habits that turn a successful launch into a sustainable program.
The PM Toolkit for Change Management: 3 Disciplines for RHTP Transformation
Change doesn’t manage itself — and frameworks alone don’t run projects. This final article in the change management series introduces the PM Toolkit: three structural disciplines that ensure the right stakeholders are engaged, the right messages reach the right people, and the risks that could derail your RHTP transformation are identified and mitigated before they harden into crises.
The Telehealth Leadership Gap: Still Drifting
Most telehealth programs are staffed by talented, dedicated professionals doing exactly the job they were hired to do — but the cost of not doing telehealth well is largely invisible, leaving leadership with no urgency, no mandate, and no reason to ask whether anything is missing. This article names the structural gap most organizations never knew they had — and makes the case that filling it has never been more urgent than now.
Moses Lake Community Health Center Video Visit Re-Launch
Moses Lake Community Health Center spent four years trying to make telehealth work — and couldn’t, until the right infrastructure, governance, and human capacity were finally put in place. This article, the first in our new What Works — Tales from the Trenches series, tells their story and extracts six lessons any rural health organization can act on.