Telehealth Training

Telehealth is transforming care delivery — but it’s only as effective as the people who deliver it. Without comprehensive training, organizations risk inconsistent quality, clinician frustration, and decreased patient trust.

At Ingenium, we believe telehealth proficiency isn’t optional — it’s foundational. We help health centers, rural hospitals, clinics, and entire systems build structured, role‑specific training programs that equip every team member with clarity, competence, and confidence.

This collection of articles brings together essential guides, best practices, communication skills (“web‑side manners”), virtual physical exam techniques, role‑based training frameworks, and strategies for engaging clinicians and staff.

Whether you’re launching your first telehealth training initiative or leveling up your existing program, you’ll find resources designed for real‑world application and lasting change.

Explore how effective training can turn telehealth from a novelty into a seamless, trusted part of your care model.

Articles

By Christian Milaster | July 8, 2025

Standardizing telehealth training starts by standardizing your telehealth delivery model. This article outlines how organizations can build durable, role-specific training by first aligning their strategy, policy, and workflows—then layering on a modular framework for effective education across all roles.

Read More

By Christian Milaster | October 4, 2022

Since telehealth is really new to most organizations, the primary purpose of telehealth education and training is to create successful, lasting change. Here are the 7 levels of training that clinicians and staff must receive to make telehealth a viable care delivery modality.

Read More

 

By Christian Milaster | December 13, 2022

Clinician buy-in is key to telehealth success. Creating awareness, desire, knowledge, and the ability to do #telehealth well starts with a well-designed 90-minute training session in five different areas.

Read More

By Christian Milaster | April 1, 2025

A well-structured virtual physical exam isn’t just possible — it’s essential for delivering high-quality telehealth care. This article explores how clinicians can guide patients in self-examination, adapt traditional assessment techniques, and enhance diagnostic accuracy in remote settings.

Read More
 

By Christian Milaster | November 2, 2021

Telehealth TechChecks℠ are pre-visit sessions that help patients navigate technology, build confidence, and ensure virtual appointments start smoothly, reducing the need for phone-only care. By addressing connectivity, lighting, privacy, and usability issues ahead of time, they create a better experience for patients while easing the burden on clinicians. Organizations that implement TechChecks see fewer cancellations, higher satisfaction, and greater telehealth adoption, making them a critical tool for sustainable virtual care delivery.

Read More

 

By Christian Milaster | April 1, 2025

Engaging teens in virtual behavioral health sessions requires more than just screen time — it takes intention, flexibility, and the right tools. This article explores five actionable tactics clinicians can use to foster trust and connection, from pre-session pings and playful activities to emoji mood check-ins and teen-led agendas.

Read More

By Christian Milaster | July 8, 2025

Clinicians mastering “webside manners”—the digital equivalent of bedside manner—can dramatically elevate virtual care by acknowledging visual and auditory nuances like eye contact, background, and ambient noise. Training in these subtle communication practices yields a tenfold return: boosting clinician confidence, patient satisfaction, engagement, and ultimately improving outcomes . Best of all, this transformation only requires a brief 20‑minute training session—making this high‑impact intervention both achievable and essential for telehealth success.

Read More