Telehealth & Covid-19
Skip a Step, Fail the Change: RHTP Success with ADKAR®
A quote from Dr. Charlie Mayo has stayed with me since my years at the Mayo Clinic:"Today, the only thing that is permanent is change."Dr. Mayo’s guidance to the clinic he and his brother started [...]
Why Your RHTP Transformation May Fail — And How to SWITCH It Up
The Rural Health Transformation Program is putting billions of dollars into rural healthcare — and with it comes an expectation that things will actually change. Not just that technology will be purchased. Not just [...]
Rural Telehealth: Beyond Video Visits
With millions of dollars in Rural Health Transformation Program (RHTP) funding now flowing to organizations in all 50 states, rural hospitals, critical access hospitals, and health systems face a pivotal question: What telehealth services should [...]
Verify Before You Start: Can Your New Telehealth Service Deliver?
Launching a telehealth service is easy. Designing a telehealth service that creates lasting strategic, financial, and clinical value? That’s the hard part. As states participating in the Rural Health Transformation Project (RHTP) begin identifying digital health solutions for their communities, [...]
Designing for Telehealth Sustainability: To Launch Is Not Enough
The launch goes live. The dashboard lights up. Everyone celebrates. Six months later, the telehealth service is barely being utilized — and no one notices. That’s not a tech failure. That’s a systems failure. The problem is systemic: many [...]
The Vendor Trap: Why Buying Telehealth Isn’t Implementing Telehealth
Why RHTP success depends on implementation discipline, not vendor selection. When states submitted their RHTP applications, many wisely included telehealth as a way to strengthen rural health delivery. Now those same teams face a tougher challenge: turning those commitments into [...]
Happy 6th Birthday, Telehealth Tuesday!
Six Years, 320+ Articles, One Mission Six years ago, in October of 2019, I launched Telehealth Tuesday with a simple goal: publish one thoughtful piece every week (on Tuesday!) to provide telehealth practitioners and healthcare leaders with strategic and actionable [...]
18 Proven Telehealth Solutions
Improving Access to Maternal Care
Maternal care deserts are growing in rural America, leaving pregnant patients with few options, long travel times, and inconsistent access to essential services. As of 2025, nearly half of U.S. counties now have no hospital-based obstetric services, and rural [...]
Innovation Isn’t About Technology – It’s About Building a Culture That Embraces Change
I recently had the privilege of joining Dr. Rhiannon Winsor on The Exam Room podcast to talk about what innovation really means for FQHCs and community health centers. What struck me during our conversation is how often "innovation" gets [...]