Telehealth & Covid-19
3 Telehealth DOs and DON’Ts for Healthcare CEOs
Based on the Kano model, the reality of innovation is that features that once were a “delighter” (remember the first power windows in cars?) over time in the eyes of the consumer become “table [...]
5 Ways to Overcome Clinician Barriers to Telehealth Adoption
In a previous article, we examined how patient-side challenges like technology access, digital literacy, and care engagement continue to limit the potential of virtual care. But even when patients are ready, willing, and equipped [...]
The Seven Pillars of Telehealth Value
Why after 30 years Telehealth is still Healthcare's Most Underutilized Strategic Asset Depending on who you ask, Telehealth (the “delivery of care at a distance”) goes back to the 1950s (transmitting an ECG), the [...]
Success with Telebehavioral Health:
5 Tactics to Keeping Students Engaged
Delivering behavioral health services to teenagers has never been simple — but it’s especially complex when the connection is virtual and the setting is a school or the home. Unlike traditional therapy spaces that are often thoughtfully decorated to [...]
Is Telehealth a Clinic Killer?
Since the beginning of the year — after Chris Adamec’s great talk at the January 2025 Telehealth T-Time — I’ve been debunking common myths that politicians and other healthcare non-experts may hold. I questioned whether Telehealth really drives up cost, [...]
The Virtual Physical Exam:
Bringing Clinical Excellence to Telehealth
While telehealth in an integrated, hybrid care environment enjoys a high percentage of utilization in behavioral health and specialty care, most primary care providers are still, for the most part, eschewing the use of video visits. In addition to the [...]
Innovation in a Crisis: A Guide for Healthcare Leaders
Trigger warning: This article contains an unusually high number of overused quotes. Crises in healthcare — whether they involve financial pressures, policy changes, or unexpected disruptions — often lead organizations to retrench, focusing solely on immediate survival. The instinct [...]
5 Reasons Why Your Clinicians (Still) Don’t Like Telehealth
Despite the accelerated adoption of telehealth during the COVID-19 pandemic, many clinicians — especially in community health centers, rural health clinics, or smaller rural health systems — continue to resist to use virtual care to improve access and continuity of [...]
The Future of AI in Healthcare: A Transformational Shift
With the rapid advancements in generative AI over the past two years, Artificial intelligence (AI) is no longer a futuristic concept in healthcare — it’s a rapidly evolving force that is set to reshape patient care, clinical workflows, and provider-patient [...]