In November we covered a whole range of topics – we started out by wrapping up our series of articles on measuring telehealth success by looking at how to actually capture the key success metrics and an article that looks like heresy, proclaiming that “telehealth success is not about clinical outcomes”
Spurred by some conversations within my network (and driven by Ingenium’s mission of “enabling the delivery of extraordinary care”) I touched on the topic of those infuriating ransomware attacks.
Finishing out the month was an article on what’s been motivating me to work hard with smaller, rural-focused health care providers: the threat of the telehealth-enabled healthcare shadow industry.
Happy Holidays!
Measuring the 5 Most Critical Telehealth Metrics
The last article in October introduced the 5 key metrics for telehealth success and this article covers how to collect and leverage those metrics, including some competitive benchmarks.
3 Must-Dos to Prepare for Ransomware Attacks
In Germany a patient died because of a ransomware attack and the patient’s diversion to a different emergency room. This is saddening and there’s a lot that can be done proactively. In this article I cover the 3 Must-Dos.
Telehealth Success is not about Clinical Outcomes
In this article I indirectly make the point that telehealth cannot be held accountable for a broken care delivery system. The success of X-rays or MRIs is not measured in outcomes, but in the performance. Telehealth is just a clinical tool. If wielded incorrectly it will produce poor outcomes. But it’s not telehealth’s fault.
The Telehealth Landscape is About to Change
In the final article of the month I explore something that’s been motivating me for a long time that the Covid-19 health crisis has only exacerbated: the fragmentation of care and the syphoning off of the more “lucrative” patients that make the business model of most smaller health systems still work. I shudder to think what would happen if health systems lose 20% of their revenue from their healthiest patients.