Happy summer everyone., this is your monthly recap of Telehealth Tuesday in case you missed a few of last month’s columns.
In June I focused once again on the importance of measuring the performance of telehealth so you can actually manage it. Telehealth is too strategically important to leave it to hope and luck.
The first article below provides some good benchmarking as to what other organizations are doing – so you can compare yourself to the “herd”.
The remaining three articles first set the stage for measuring telehealth performance with one article honing in on one of the most critical success metrics: the patient satisfaction – and how it relates to the overall patient experience.
Enjoy your readings!
P.S.: Do you have a topic or question you’d like me to offer my thoughts on? Email me and I’ll cover it in one of the next editions of Telehealth Tuesday.