Articles

By Christian Milaster | May 5, 2026

Creating desire in clinicians, staff, and patients is the hardest element of change management — and the one most likely to fade without deliberate, ongoing engagement. This article applies Covey’s final four habits to RHTP transformation, offering practical approaches for enrolling stakeholders, co-designing solutions, and building the renewal habits that turn a successful launch into a sustainable program.

By Christian Milaster | April 28, 2026

Effective change leaders don’t just react to resistance — they anticipate it, plan for it, and address it before it hardens. This article applies the first three of Covey’s 7 Habits of Highly Effective People to RHTP transformation, offering practical guidance on how to prepare the ground for change before the first meeting, the first demo, or the first training session.

By Christian Milaster | April 21, 2026

Most RHTP implementation plans address systems, processes, and technology — but overlook the five human conditions that determine whether change actually takes hold. This article introduces the ADKAR® framework as both a roadmap for guiding clinicians, staff, and patients through change and a diagnostic tool for pinpointing exactly which missing element is causing an implementation to stall.

By Christian Milaster | April 14, 2026

Most RHTP implementation plans are built for the rational mind — covering timelines, workflows, and technology in careful detail. This article introduces the Switch framework and its nine practical tactics for moving the hearts, minds, and habits of the clinicians, staff, and patients whose buy-in determines whether transformation actually takes hold.

By Christian Milaster | September 22, 2020

Speaking about hindering success, this article had long been overdue. I have talked about applying the Prosci ADKAR (R) model for many years but never had written about it. This is one of the key things to keep in mind when launching or optimizing telehealth.