Articles

By Christian Milaster | April 14, 2026

Most RHTP implementation plans are built for the rational mind — covering timelines, workflows, and technology in careful detail. This article introduces the Switch framework and its nine practical tactics for moving the hearts, minds, and habits of the clinicians, staff, and patients whose buy-in determines whether transformation actually takes hold.

By Christian Milaster | April 21, 2026

Most RHTP implementation plans address systems, processes, and technology — but overlook the five human conditions that determine whether change actually takes hold. This article introduces the ADKAR® framework as both a roadmap for guiding clinicians, staff, and patients through change and a diagnostic tool for pinpointing exactly which missing element is causing an implementation to stall.

By Christian Milaster | April 28, 2026

Effective change leaders don’t just react to resistance — they anticipate it, plan for it, and address it before it hardens. This article applies the first three of Covey’s 7 Habits of Highly Effective People to RHTP transformation, offering practical guidance on how to prepare the ground for change before the first meeting, the first demo, or the first training session.

By Christian Milaster | May 5, 2026

Creating desire in clinicians, staff, and patients is the hardest element of change management — and the one most likely to fade without deliberate, ongoing engagement. This article applies Covey’s final four habits to RHTP transformation, offering practical approaches for enrolling stakeholders, co-designing solutions, and building the renewal habits that turn a successful launch into a sustainable program.

By Christian Milaster | May 19, 2026

Most telehealth programs are staffed by talented, dedicated professionals doing exactly the job they were hired to do — but the cost of not doing telehealth well is largely invisible, leaving leadership with no urgency, no mandate, and no reason to ask whether anything is missing. This article names the structural gap most organizations never knew they had — and makes the case that filling it has never been more urgent than now. 

By Christian Milaster | May 12, 2026

Change doesn’t manage itself — and frameworks alone don’t run projects. This final article in the change management series introduces the PM Toolkit: three structural disciplines that ensure the right stakeholders are engaged, the right messages reach the right people, and the risks that could derail your RHTP transformation are identified and mitigated before they harden into crises.

By Christian Milaster | September 22, 2020

Telehealth success requires more than workflows and technology — it requires conscious change management that builds buy-in and prevents resistance. This article applies the ADKAR® framework to show how awareness, desire, knowledge, ability, and reinforcement help make telehealth transformation sustainable.