Over the past year, we’ve published 51 articles covering a broad range of topics about all things telehealth. Of course the Covid-19 health crisis accelerated the adoption of telehealth and we’ve enjoyed sharing our insights with hundreds of subscribers. You can see an archive of all articles here.

As we end this “interesting” year, in the last article of the year, we’d like to highlight Telehealth Tuesday’s most popular and most discussed articles providing telehealth guidance that we published in 2020.

Covid-19: Launching Telehealth in 5 locations in 2 days

In the middle of the early stages of the Covid-19 health crisis, I was “on the ground” at a rural FQHC when the CEO asked me to stand up telehealth for 25 primary care physicians. We were up and running in 36 hours and approached 90% of pre-Covid visit volumes within a couple of weeks.
The 6 Hallmarks of Excellent Telehealth

Over the upcoming weeks, we quickly discerned what set the successful telehealth service implementations apart from those that were just “limping along” or outright failing, when measured by the satisfaction and level of care. One of our hallmark articles this year lays out 6 proven aspects of telehealth done well.
Measuring Telehealth Success

On top of the list of the most favorite articles was my series on measuring telehealth success. Over the course of four, five articles I laid out a framework for measuring success, identified metrics to measure telehealth success and topped it off with the 5 key telehealth success metrics that healthcare leaders need to pay attention to.

If you’d like see articles in one place, you can download the 13-page whitepaper here: Measuring Telehealth Success

Hybrid Care

Another highly popular topic included the realization that virtual care and in-person care can be delivered in parallel: Hybrid Care. In this article I laid out the 5 key considerations for delivering care both virtually and in person.

You can also see a recording of my webinar on Hybrid Care, courtesy of the AHI conference.

Bill of Telehealth Rights

This topic covered two articles where I postulated two bills of telehealth rights: one for patients and one for physicians. If we were to take this “virtual care” really seriously, what rights would we bestow onto those affected by it?

Why Telehealth Organizations Need a Telehealth Strategy

The Covid-19 health crisis forced many organizations to jump into telehealth cold with no planning and very little thought. As most in healthcare are now realizing that telehealth is here to stay, I’m anticipating that in 2021 much of our focus will be to work with forward-thinking leaders of healthcare organizations and create clarity on prioritizing their limited resources and attention and integrate virtual care delivery into their offerings. Here’s why.

From 2020 to 2021
From 2020 to 2021

As we transition to a New Year, I’m looking forward to spending many more Tuesday mornings with you as you peruse and review our weekly musings. If you have a specific question you’d like us to answer or a specific topic you’d like us to address, please don’t hesitate to drop Christian a line.

I’m wishing you a healthy, successful, joyous and prosperous 2021.

To receive articles like these in your Inbox every week, you can subscribe to Christian’s Telehealth Tuesday Newsletter.

Subscribe to Telehealth Tuesday

Christian Milaster optimizes Telehealth Services for health systems and physician practices as Interim Telehealth Program Director. Christian is the Founder and President of Ingenium Digital Health Advisors where he and his expert consortium partner with healthcare leaders to enable the delivery of extraordinary care.

Contact Christian by phone or text at 657-464-3648, via email, or video chat.

Connect with Christian