Telehealth & Covid-19
100% Telehealth is not a Dream
Over the past years, telehealth has proven itself to be a viable approach to delivering care safely and effectively in many cases, under many circumstances. While telehealth will never replace 100% of in-person care, [...]
The 3 Most Effective Telehealth Marketing Tactics
Marketing Your Telehealth Services to Your CommunityGood marketing is about understanding customers’ needs and offering solutions and services to satisfy their needs in a way that resonates with them.In essence, though Marketing is first and [...]
Guiding Clinicians to Use Telehealth Well
In last week’s Telehealth Tuesday article I posed the question:Is Telehealth Rocket Science? The answer?No, Telehealth is not Rocket Science. But getting clinicians to use telehealth well, is.To get clinicians to embrace telehealth, clinicians need [...]
The Telehealth Landscape is About to Change
These days, there are surely some interesting dynamics at play. And no, I’m not talking about the post-election dynamics or the holidays during a full-blown health crisis. I am talking about the forces at play at this very moment, [...]
Telehealth Success is not about Clinical Outcomes
I’d be the first to tell you that anything we do in healthcare has to focus on achieving positive clinical outcomes. And, just like any other care delivery modality, that includes telehealth. But Telehealth Success is not about Clinical [...]
3 Must-Dos to Prepare for Ransomware Attacks
It's heartbreaking, frightening and infuriating to realize that with a stroke of an enter key a hacker thousands of miles away can shut down access to critical care. And it’s not a question of “IF”, but only a question [...]
Measuring the 5 Most Critical Telehealth Metrics
In last week’s article I laid out a simple framework of five key metrics that telehealth leaders need to pay attention to when it comes to measuring telehealth success. They are: physician and patient satisfaction technical performance visit volume [...]
5 Telehealth Metrics Healthcare Leaders Need to Pay Attention to
With telehealth having been launched virtually overnight in most healthcare organizations, many leaders are pretty much in the dark when it comes to their insights into the performance of their organization’s telehealth services. Without “knowing how it’s going”, healthcare [...]
Is Virtual Care Worsening Outcomes?
The Covid-19 health crisis accelerated the wide-spread adoption of virtual care to quickly get care to the patients while keeping physicians, staff and patients safe. But after many months of some patients being seen “virtual only”, the question is [...]