Telehealth & Covid-19
Are You With the Herd or Just Looking On?
For most people, there is safety in numbers and following what the majority of other people (or, especially in the US, other people like you) are doing, must be okay and safe [...]
Patient Experience, Patient Satisfaction, Patient Engagement: What’s the Difference?
My introduction to healthcare came in 2000 when I joined the Mayo Clinic in Rochester, Minnesota. Having never been exposed to healthcare before and having only moved to the US two [...]
No Digital Front Door:
Failing the Modern Healthcare Consumer
After Telehealth’s prime time moment during the Covid-19 health crisis, much attention this year has been focused back on the “digital front door” — the set of digital technologies through which [...]
TeleRooming: Preparing your patients for telemedicine visits
For the last 17 years I’ve been an adamant fan and promoter of telehealth, predicting that over 80% of patients’ interactions with healthcare providers could be delivered “at a distance”. And it’s only 80% because I have also learned [...]
Who’s in charge of your Telehealth Services?
This is a story about four leaders named Everybody, Somebody, Anybody and Nobody. Once upon a time, during a big crisis, there was an important job to be done. Everybody was sure that Somebody would do it. Anybody could [...]
Remote Care 2.0: The Road to Real Telemedicine
For years we've been using the well-established terms of Telehealth (“Delivering Care at a Distance”) and Telemedicine (“Practicing Medicine at a Distance”). In the middle of March 2020, right at the beginning of the worldwide social distancing due to [...]
Telehealth and the Black Swan
A "Black Swan", a theory developed by Nassim Nicholas Taleb, is the occurrence of a highly improbable event that has a major impact on our lives. While the Covid-19 pandemic has long been expected by researchers and (some) politicians, [...]
Hybrid Care Delivery: The Best of Both Worlds
The delivery of care is one of the last domains to be taken “online”. 30 years ago most banking transactions were conducted in a bank. 20 years ago most trips were booked in travel agencies. 15 years ago most books, [...]
Telehealth: It’s going to get worse, before it gets better
At the beginning of the lockdown and spread of social distancing due to the Covid-19 pandemic, Telehealth was quickly turned to as a valuable tool to safely deliver care at a distance. Physicians both wanted their patients to stay [...]