Telehealth & Covid-19
Are You With the Herd or Just Looking On?
For most people, there is safety in numbers and following what the majority of other people (or, especially in the US, other people like you) are doing, must be okay and safe [...]
Patient Experience, Patient Satisfaction, Patient Engagement: What’s the Difference?
My introduction to healthcare came in 2000 when I joined the Mayo Clinic in Rochester, Minnesota. Having never been exposed to healthcare before and having only moved to the US two [...]
No Digital Front Door:
Failing the Modern Healthcare Consumer
After Telehealth’s prime time moment during the Covid-19 health crisis, much attention this year has been focused back on the “digital front door” — the set of digital technologies through which [...]
Telehealth Creates Strategic Success
Most healthcare organizations have been thrust into the use of Telehealth in response to the Covid-19 crisis and many of them are quietly waiting for things to “go back to normal”. That, however, would be a big mistake, as [...]
Measuring Telehealth Success
How do you measure telehealth success? As one of America’s finest street philosophers quipped below, knowing where you’re going is quite important, unless you don’t mind ending up where you did not want to be. If you don’t know [...]
How do you measure Telehealth Success?
As the quote below highlights, measuring success can be a tricky business. Not all metrics we could collect are meaningful and some relevant aspects of telehealth success are difficult to measure accurately. Not everything that can be counted counts. [...]
TeleRooming: Preparing your patients for telemedicine visits
For the last 17 years I’ve been an adamant fan and promoter of telehealth, predicting that over 80% of patients’ interactions with healthcare providers could be delivered “at a distance”. And it’s only 80% because I have also learned [...]
Who’s in charge of your Telehealth Services?
This is a story about four leaders named Everybody, Somebody, Anybody and Nobody. Once upon a time, during a big crisis, there was an important job to be done. Everybody was sure that Somebody would do it. Anybody could [...]
Remote Care 2.0: The Road to Real Telemedicine
For years we've been using the well-established terms of Telehealth (“Delivering Care at a Distance”) and Telemedicine (“Practicing Medicine at a Distance”). In the middle of March 2020, right at the beginning of the worldwide social distancing due to [...]