Telehealth & Covid-19
Can Your Funded RHTP Project
Create the Outcomes Required by CMS?
In this first wave of RHTP funding, many rural healthcare leaders in all 50 states either have or are about to receive their award notice. But once the excitement wears off (usually during the time [...]
Telehealth Adoption Resistance Is a Confidence Gap, Not an Attitude Problem
The CMS Rural Health Transformation Program (RHTP) puts telehealth at the center of rural care delivery — and for good reason. Across the country, rural health centers and clinics that spent the post-pandemic years treating [...]
The AI Call That Concerns Patients Isn’t a Technical Bug — It’s a Process Design Gap
A patient picks up the phone. The voice on the other end sounds calm and competent — until it doesn't quite fit. Maybe it stumbles over a name. Maybe it asks a question that doesn't [...]
The Fastest Access to the Best Care: Tele-Emergency Is Rural America’s Most Urgent Telehealth Priority
There is a phrase that sums up the entire promise and urgency of emergency telehealth into seven words: "The fastest access to the best care." That is not a cute slogan. It is a clinical imperative — and in [...]
Moses Lake Community Health Center Video Visit Re-Launch
Four Years of Trying. Then Everything Changed. How Moses Lake Community Health Center Finally Made Telehealth Work — and What Any Rural FQHC Can Learn From Their Journey Most community health centers didn't choose to adopt telehealth. They were [...]
The Telehealth Leadership Gap: Still Drifting
Why Good People Doing Good Things Is Not Enough to Fully Leverage Telehealth's Potential In May 2026, the American Telemedicine Association held its 30th annual conference. I have attended about eight of them since 2013, and after each one I [...]
The PM Toolkit for Change Management: 3 Disciplines for RHTP Transformation
The main reason many RHTP initiatives will fall short of achieving the outcomes expected by CMS is not technology — it is the unmanaged resistance to change by clinicians, by staff, by administrators, and by patients. Sustainable transformation requires [...]
7 Proven Habits for Effectively Managing RHTP Transformation — Creating Engagement
At the core of every rural health transformation is one fundamental task: creating the desire in clinicians, staff, patients, and leaders to do things differently. As most leaders in healthcare know, that is harder than it sounds. And it [...]
7 Proven Habits for Effectively Managing RHTP Transformation — Preparation
Inspired by Stephen Covey's "The 7 Habits of Highly Effective People" In 1976, a doctoral student named Stephen Covey set out to understand what made people truly effective. His method was ambitious: he read and analyzed 200 years of [...]