Telehealth & Covid-19
Can Virtual First Become the Norm?
Last week I had an interesting, enjoyable experience. When asking our 13-year old’s primary care provider for a referral to an allergist for her eczema and presumed heat rash, we were told that the [...]
Traditional Healthcare Needs a Paradigm Shift
This week's Telehealth Tuesday article is based on Dr. Erkan Hassan's recent article on the same topic. Dr. Hassan is a member of the Ingenium Healthcare Advisors Consortium and brings over 20 years of [...]
Virtual Care: From Strategy to Action to Results
This week's edition of Telehealth Tuesday is a guest post by my long-term collaborator and business partner Kathy Letendre. Her bi-weekly newsletter, Excellence Inspirations, is a treat for all existing and aspiring leaders. If [...]
Measuring Telehealth Success
How do you measure telehealth success? As one of America’s finest street philosophers quipped below, knowing where you’re going is quite important, unless you don’t mind ending up where you did not want to be. If you don’t know [...]
How do you measure Telehealth Success?
As the quote below highlights, measuring success can be a tricky business. Not all metrics we could collect are meaningful and some relevant aspects of telehealth success are difficult to measure accurately. Not everything that can be counted counts. [...]
TeleRooming: Preparing your patients for telemedicine visits
For the last 17 years I’ve been an adamant fan and promoter of telehealth, predicting that over 80% of patients’ interactions with healthcare providers could be delivered “at a distance”. And it’s only 80% because I have also learned [...]
Who’s in charge of your Telehealth Services?
This is a story about four leaders named Everybody, Somebody, Anybody and Nobody. Once upon a time, during a big crisis, there was an important job to be done. Everybody was sure that Somebody would do it. Anybody could [...]
Remote Care 2.0: The Road to Real Telemedicine
For years we've been using the well-established terms of Telehealth (“Delivering Care at a Distance”) and Telemedicine (“Practicing Medicine at a Distance”). In the middle of March 2020, right at the beginning of the worldwide social distancing due to [...]
Telehealth and the Black Swan
A "Black Swan", a theory developed by Nassim Nicholas Taleb, is the occurrence of a highly improbable event that has a major impact on our lives. While the Covid-19 pandemic has long been expected by researchers and (some) politicians, [...]