Telehealth & Covid-19
3 Tactics for Sustainable Virtual Care
By now it's obvious to everyone that virtual care is here to stay. It offers demonstrable benefits in terms of convenient access to care leading to increased continuity of care which can result in [...]
Increasing Provider Capacity through Virtual Care
Author’s note: Today’s article marks the 200th edition of Telehealth Tuesday. Launched well before Covid in 2018, Telehealth Tuesday has helped me to capture the many lessons we’ve learned in helping organizations to launch, optimize, [...]
Telehealth Creates Strategic Success
Over the past week’s I’ve been writing a lot about the what, the how, and the why of measuring the performance of your telehealth services. Today’s column presents another argument as to why measuring telehealth [...]
The Telehealth Landscape is About to Change
These days, there are surely some interesting dynamics at play. And no, I’m not talking about the post-election dynamics or the holidays during a full-blown health crisis. I am talking about the forces at play at this very moment, [...]
Telehealth Success is not about Clinical Outcomes
I’d be the first to tell you that anything we do in healthcare has to focus on achieving positive clinical outcomes. And, just like any other care delivery modality, that includes telehealth. But Telehealth Success is not about Clinical [...]
3 Must-Dos to Prepare for Ransomware Attacks
It's heartbreaking, frightening and infuriating to realize that with a stroke of an enter key a hacker thousands of miles away can shut down access to critical care. And it’s not a question of “IF”, but only a question [...]
Measuring the 5 Most Critical Telehealth Metrics
In last week’s article I laid out a simple framework of five key metrics that telehealth leaders need to pay attention to when it comes to measuring telehealth success. They are: physician and patient satisfaction technical performance visit volume [...]
5 Telehealth Metrics Healthcare Leaders Need to Pay Attention to
With telehealth having been launched virtually overnight in most healthcare organizations, many leaders are pretty much in the dark when it comes to their insights into the performance of their organization’s telehealth services. Without “knowing how it’s going”, healthcare [...]
Is Virtual Care Worsening Outcomes?
The Covid-19 health crisis accelerated the wide-spread adoption of virtual care to quickly get care to the patients while keeping physicians, staff and patients safe. But after many months of some patients being seen “virtual only”, the question is [...]