Telehealth & Covid-19
Why Measure Virtual Care Performance?
You can’t manage what you don’t measure. — Peter Drucker Over the past weeks I’ve shared a lot of pragmatic advice on how to measure telehealth performance to assess the success of your telehealth programs. [...]
Measuring the 5 Most Critical Telehealth Metrics
In last week’s article I laid out a simple framework of five key metrics that telehealth leaders need to pay attention to when it comes to measuring telehealth success. They are: clinician satisfaction patient [...]
5 Telehealth Metrics Healthcare Leaders
Need to Pay Attention to
As Telehealth becomes an increasingly important strategic tool in attracting and serving the modern healthcare consumers’ desire for convenience, it is imperative that healthcare leaders pay attention to the performance of their telehealth services. [...]
Measuring the 5 Most Critical Telehealth Metrics
In last week’s article I laid out a simple framework of five key metrics that telehealth leaders need to pay attention to when it comes to measuring telehealth success. They are: physician and patient satisfaction technical performance visit volume [...]
5 Telehealth Metrics Healthcare Leaders Need to Pay Attention to
With telehealth having been launched virtually overnight in most healthcare organizations, many leaders are pretty much in the dark when it comes to their insights into the performance of their organization’s telehealth services. Without “knowing how it’s going”, healthcare [...]
Is Virtual Care Worsening Outcomes?
The Covid-19 health crisis accelerated the wide-spread adoption of virtual care to quickly get care to the patients while keeping physicians, staff and patients safe. But after many months of some patients being seen “virtual only”, the question is [...]
No Virtual Care Waiting Rooms, Please!
As we are getting more and more familiar with the new virtual care paradigm, the “new normal” seems to slowly now also embrace the widespread abomination of traditional care: Making Patients Wait. Thus my plea is: No Virtual Care [...]
The Virtual Care Bill of Patients’ Rights
Virtual Care, a more mainstream term than “telehealth” or “telemedicine”, has swept the nation in the wake of the Covid-19 health crisis. Millions of patients have “seen” (or at least communicated with) their clinician without setting foot into the [...]
Better Prenatal Care through Telehealth
About 2 Million babies were born in the US from the beginning of the Covid-19 health crisis and the end of September 2020. Based on pre-Covid statistics at least 200,000 of them were born prematurely. There is a growing [...]