Telehealth & Covid-19
Are You With the Herd or Just Looking On?
For most people, there is safety in numbers and following what the majority of other people (or, especially in the US, other people like you) are doing, must be okay and safe [...]
Patient Experience, Patient Satisfaction, Patient Engagement: What’s the Difference?
My introduction to healthcare came in 2000 when I joined the Mayo Clinic in Rochester, Minnesota. Having never been exposed to healthcare before and having only moved to the US two [...]
No Digital Front Door:
Failing the Modern Healthcare Consumer
After Telehealth’s prime time moment during the Covid-19 health crisis, much attention this year has been focused back on the “digital front door” — the set of digital technologies through which [...]
Better Prenatal Care through Telehealth
About 2 Million babies were born in the US from the beginning of the Covid-19 health crisis and the end of September 2020. Based on pre-Covid statistics at least 200,000 of them were born prematurely. There is a growing [...]
Telehealth Success through Conscious Change Management
A quote from one of the brothers Mayo, Dr. Charlie Mayo, has stuck with me all these years: "Today the only thing that is permanent is change." The quote was recorded almost 90 years ago in 1931 and never [...]
Telehealth Workflows, Policies & Technologies
Every extraordinary recipe for a sublime dish relies on superb ingredients and high-grade kitchen tools that the seasoned chefs carefully procure and maintain. The secret behind sublime telehealth, lies in a similar list of ingredients and tools, namely workflows, [...]
Why Healthcare Organizations need a Telehealth Strategy
A bridge is typically a metaphor for creating a shortcut, crossing a chasm, or to overcome an obstacle like a river. A Telehealth Strategy serves the same purpose: to navigate you confidently across and through the uncertain future to [...]
The Basics of Remote Patient Monitoring (RPM)
For months now we have been covering the telemedicine subset of “Interactive Patient Care’, which is typically delivered via a live audio/video connection, though during the Covid-19 health crisis (too) many are still using “telephonic care” as a way [...]
Telehealth for Post-Acute Care
Telehealth is often thought of as a tool to conduct video visits for “regular”, non-acute care. A few weeks ago I covered a number of use cases for telehealth within the hospital and in this article we’ll be looking [...]