Telehealth & Covid-19
The 7 Critical Qualities of a Rock Star Telehealth Coordinator
Nothing irritates clinicians more than not having ready access to support. And if there is one thing that prevents many clinicians from fully embracing video visits, it’s the lack of training and the concern [...]
Healthcare’s Convoluted Business Model That Stifles Innovation Adoption
In essence, a business model is a plan for how to make a profit. But business plans are not just limited to startup ventures, digital health vendors, or healthcare delivery organizations. Business models apply [...]
A Waste of Telehealth: Are You Leaving Patients Behind and Money on the Table?
Telehealth, when deployed properly, offers tremendous benefits to patients and great financial value to clinics. Yet most healthcare CEOs and especially CMOs seemingly are oblivious to telehealth’s potential as an antidote to many of [...]
Telehealth Power Tools for Population Health
Many in healthcare still see telehealth primarily as a technology. That is not surprising, since the name “telehealth” invokes a first association with other technologies that have advanced human kind in the last 50 to a 100 years: the [...]
Bad Telehealth — Are You Just Seeing the Tip of the Iceberg?
Over the past two years I have talked about telehealth with leaders at over 30 community health centers, rural health clinics, behavioral health clinics, and health systems. Based on our conversation, most of them are pretty much in the [...]
A Proven Recipe for Telehealth Workflows
The most critical prerequisite to the successful delivery of great care via telehealth are well-designed, well-deployed workflows. The delivery of excellent telehealth that provides a great experience for patients and clinicians alike, depends on a multitude of care team [...]
What would a Virtual Health Center look like?
Federally Qualified Health Centers hold a special status in the US healthcare system. As part of the healthcare “safety net”, FQHCs offer healthcare to anyone seeking care, regardless of their ability to pay. In return they enjoy a more [...]
Reflections on (and from) the ATA 2022
Prior to 2020, the annual event of the American Telemedicine Association (ATA) was the flagship gathering, the national telehealth conference to see and be seen. With the Covid-19 health crisis putting telehealth on the mind of every healthcare leader, [...]
A Pragmatic Definition of Digital Health
Now that we’re almost past the Covid-19 health crisis, attention is expanding from telehealth, telemedicine, and virtual care to the larger scope of digital health. In a recent survey, over 75% of the hospital executives indicated that they are [...]