Telehealth & Covid-19
Selecting a New Vendor for Video Visits
The public health emergency caused by the Covid-19 health crisis quickly made the use of video visits a necessity. Many organizations scrambled to select a solution and used whatever was available ranging from WebEx and [...]
Gathering the Requirements To Select a New Video Visit Vendor
Selecting a new video visit vendor is something that many healthcare organizations are now looking into as they are realizing the value of telehealth as an alternative care delivery modality to the old-fashioned “in person” [...]
Video Visit Vendor Selection: Defining Needs and Requirements
As the use of telehealth to “provide care at a distance” is becoming a more and more acceptable mainstream service, some organizations are evaluating whether their solution for video visits is truly the one [...]
The 10-fold Return on Mastering Webside Manners (Part 3)
The expression of “webside manners” is a play on word of combining web presence with bedside manners. In this third and final part we are concluding this series by describing the 10 benefits that derive from investing just a [...]
The 10-fold Return on Mastering Webside Manners (Part 2)
The positive effect of good “bedside manners”, i.e., clinicians' behavior toward patients, has been studied and understood for many years. As a study of 13 clinical trials found, “when doctors were given training to hone their people skills, patients [...]
The 10-fold Return on Mastering Webside Manners (Part 1)
At the beginning of the Covid-19 health crisis many clinicians (physician and advanced practice providers) were unceremoniously thrown into the world of telehealth. With a highly-infectious deadly virus rampaging through our community, the question was not about whether telehealth [...]
Why Physicians Don’t Like Being on Camera
All Great Truths begin as Blasphemies.~George Bernard ShawBlasphemous Telehealth Secrets, Part 1While the adoption of telehealth did skyrocket during the first months of the Covid-19 health crisis (as high as 90% in some health systems), most of it quickly reverted [...]
Why Measure Virtual Care Performance?
You can’t manage what you don’t measure. — Peter Drucker Over the past weeks I’ve shared a lot of pragmatic advice on how to measure telehealth performance to assess the success of your telehealth programs. But underlying that guidance [...]
Are you still using Telehealth Pilots?
Or have you already hired Proof-of-Concepts?I am relentlessly driven to optimize efficiency and effectiveness in everything I do. Having been involved in the design and implementation of technical solutions for close to 35 years, I’ve long been frustrated by the [...]