Telehealth & Covid-19
A Waste of Telehealth: Are You Leaving Patients Behind and Money on the Table?
Telehealth, when deployed properly, offers tremendous benefits to patients and great financial value to clinics. Yet most healthcare CEOs and especially CMOs seemingly are oblivious to telehealth’s potential as an antidote to many of [...]
Telehealth in Libraries: Read a Book, See a Doc
During this spring’s telehealth conference season (held by MATRC, NRTRC, gpTRAC, and ATA) I have heard about multiple initiatives to bring access to care through booths and Telehealth Access Points in libraries. In addition [...]
The Problem in Healthcare Is Not the Lack of Innovation
The problem in healthcare is not the lack of innovation. The problem in healthcare is the ineptitude of healthcare leaders and digital health vendors to create a meaningful, sustainable adoption of innovative services and [...]
The 10-fold Return on Mastering Webside Manners (Part 3)
The expression of “webside manners” is a play on word of combining web presence with bedside manners. In this third and final part we are concluding this series by describing the 10 benefits that derive from investing just a [...]
The 10-fold Return on Mastering Webside Manners (Part 2)
The positive effect of good “bedside manners”, i.e., clinicians' behavior toward patients, has been studied and understood for many years. As a study of 13 clinical trials found, “when doctors were given training to hone their people skills, patients [...]
The 10-fold Return on Mastering Webside Manners (Part 1)
At the beginning of the Covid-19 health crisis many clinicians (physician and advanced practice providers) were unceremoniously thrown into the world of telehealth. With a highly-infectious deadly virus rampaging through our community, the question was not about whether telehealth [...]
Why Physicians Don’t Like Being on Camera
All Great Truths begin as Blasphemies.~George Bernard ShawBlasphemous Telehealth Secrets, Part 1While the adoption of telehealth did skyrocket during the first months of the Covid-19 health crisis (as high as 90% in some health systems), most of it quickly reverted [...]
Why Measure Virtual Care Performance?
You can’t manage what you don’t measure. — Peter Drucker Over the past weeks I’ve shared a lot of pragmatic advice on how to measure telehealth performance to assess the success of your telehealth programs. But underlying that guidance [...]
Are you still using Telehealth Pilots?
Or have you already hired Proof-of-Concepts?I am relentlessly driven to optimize efficiency and effectiveness in everything I do. Having been involved in the design and implementation of technical solutions for close to 35 years, I’ve long been frustrated by the [...]