Telehealth & Covid-19
Patient Experience, Patient Satisfaction, Patient Engagement: What’s the Difference?
My introduction to healthcare came in 2000 when I joined the Mayo Clinic in Rochester, Minnesota. Having never been exposed to healthcare before and having only moved to the US two [...]
No Digital Front Door:
Failing the Modern Healthcare Consumer
After Telehealth’s prime time moment during the Covid-19 health crisis, much attention this year has been focused back on the “digital front door” — the set of digital technologies through which [...]
96 Common Video Telemedicine Scenarios
If you’ve been reading my Telehealth Tuesday column for a while, you know that I always urge my readers to pay particular attention to the various workflows leading up to and [...]
Telehealth: The Swiss Army Knife of Healthcare
Most Healthcare Organizations’ Strategic Plans follow pretty much the same blueprint, covering the same six or seven areas, including quality, service, people, finance, growth and community. As Healthcare Organizations’ maturity regarding the use of digital health and telehealth technologies improves, [...]
A New Mindset: Causing the Positive Risks of Telehealth
The Project Management Institute (PMI) defines a project risk as "an uncertain event or condition that, if it occurs, has a positive or negative effect on a project's objectives."What I love about that definition is that it does not merely [...]
The 3 Most Critical Considerations for Successful Direct-To-Consumer Telemedicine
It seems like these days every health system and every payor is launching a direct-to-consumer telemedicine service. Yet self-reportedly few of these programs result in the adoption that people had hoped for or anticipated. "Direct-to-consumer" (DTC) telemedicine is but [...]
3 Digital Health New Year’s Resolutions
The dawn of a new year is always a great opportunity to start afresh, resolving to not let another year pass without making good on last year’s promises and insights.For healthcare delivery organizations I declare it of the utmost importance [...]
The 12 Gifts for Telehealth Success
For the 12 days of Christmas, my telehealth consultant gave to me…these 12 gifts of insights as to how you can ensure the likelihood of creating, improving, and running a sustainable, valuable telehealth service. Enjoy!On the first day of Christmas, [...]
Making Care Personal
One could easily make the case that nothing is more personal than health care. We allow others to probe and prod our bodies and our minds. We even let foreign and sharp objects enter our body cavities and skin. We [...]