Telehealth & Covid-19
Are You With the Herd or Just Looking On?
For most people, there is safety in numbers and following what the majority of other people (or, especially in the US, other people like you) are doing, must be okay and safe [...]
Patient Experience, Patient Satisfaction, Patient Engagement: What’s the Difference?
My introduction to healthcare came in 2000 when I joined the Mayo Clinic in Rochester, Minnesota. Having never been exposed to healthcare before and having only moved to the US two [...]
No Digital Front Door:
Failing the Modern Healthcare Consumer
After Telehealth’s prime time moment during the Covid-19 health crisis, much attention this year has been focused back on the “digital front door” — the set of digital technologies through which [...]
The 3 Most Critical Considerations for Successful Direct-To-Consumer Telemedicine
It seems like these days every health system and every payor is launching a direct-to-consumer telemedicine service. Yet self-reportedly few of these programs result in the adoption that people had hoped for or anticipated. "Direct-to-consumer" (DTC) telemedicine is but [...]
3 Digital Health New Year’s Resolutions
The dawn of a new year is always a great opportunity to start afresh, resolving to not let another year pass without making good on last year’s promises and insights.For healthcare delivery organizations I declare it of the utmost importance [...]
The 12 Gifts for Telehealth Success
For the 12 days of Christmas, my telehealth consultant gave to me…these 12 gifts of insights as to how you can ensure the likelihood of creating, improving, and running a sustainable, valuable telehealth service. Enjoy!On the first day of Christmas, [...]
Making Care Personal
One could easily make the case that nothing is more personal than health care. We allow others to probe and prod our bodies and our minds. We even let foreign and sharp objects enter our body cavities and skin. We [...]
Digital Health Defined and Decomposed
Digital Health is quite the broad term that it is challenging for many healthcare leaders to put their arms around the totality of it all, when trying to decide where to focus their attention (and investments of time, money, [...]
The Four Realms of Digital Health
Digital Health is quite a broad term that it is challenging for many healthcare leaders to put their arms around the totality of it all, when trying to decide where to focus their attention (and investments of time, money, and [...]