Telehealth & Covid-19
Sustainable Telehealth & Digital Health Success: Be Brisk, Go Big, Go Bold — Or Go Broke!
By now, the spring of 2023, the leadership of any healthcare organization should have figured out two inevitable truths: Telehealth is here to stay, will continue to grow, will over time [...]
The 7 Skills of a Rock Star Telehealth Coordinator
In last week’s Telehealth Tuesday I described the 7 critical qualities, 4 responsibilities, and 7 key skills that make a Telehealth a Rock Star in their profession: Customer Service Skills (Customers [...]
The 7 Critical Qualities of a Rock Star Telehealth Coordinator
A Rock Star Telehealth Coordinator is the key to telehealth success. Neither a brilliant telehealth strategy nor the latest telehealth technology will get you sustainable success with patients, providers, nurses, and [...]
Telemedicine – It takes a Village
One of the aspects of telemedicine ("practicing medicine at a distance") is that it is not just another healthcare IT project.In healthcare IT projects, typically a need is identified (a new image management system, new business intelligence software, or even [...]
Telehealth: The Swiss Army Knife of Healthcare (Part 2)
Most Healthcare Organizations’ Strategic Plans follow pretty much the same blueprint, covering the same six or seven areas, including quality, service, people, finance, growth and community. As Healthcare Organizations’ maturity regarding the use of digital health and telehealth technologies [...]
Telehealth: The Swiss Army Knife of Healthcare
Most Healthcare Organizations’ Strategic Plans follow pretty much the same blueprint, covering the same six or seven areas, including quality, service, people, finance, growth and community. As Healthcare Organizations’ maturity regarding the use of digital health and telehealth technologies improves, [...]
A New Mindset: Causing the Positive Risks of Telehealth
The Project Management Institute (PMI) defines a project risk as "an uncertain event or condition that, if it occurs, has a positive or negative effect on a project's objectives."What I love about that definition is that it does not merely [...]
The 3 Most Critical Considerations for Successful Direct-To-Consumer Telemedicine
It seems like these days every health system and every payor is launching a direct-to-consumer telemedicine service. Yet self-reportedly few of these programs result in the adoption that people had hoped for or anticipated. "Direct-to-consumer" (DTC) telemedicine is but [...]
3 Digital Health New Year’s Resolutions
The dawn of a new year is always a great opportunity to start afresh, resolving to not let another year pass without making good on last year’s promises and insights.For healthcare delivery organizations I declare it of the utmost importance [...]