Telehealth & Covid-19
Why Measure Virtual Care Performance?
You can’t manage what you don’t measure. — Peter Drucker Over the past weeks I’ve shared a lot of pragmatic advice on how to measure telehealth performance to assess the success of your telehealth programs. [...]
Measuring the 5 Most Critical Telehealth Metrics
In last week’s article I laid out a simple framework of five key metrics that telehealth leaders need to pay attention to when it comes to measuring telehealth success. They are: clinician satisfaction patient [...]
5 Telehealth Metrics Healthcare Leaders
Need to Pay Attention to
As Telehealth becomes an increasingly important strategic tool in attracting and serving the modern healthcare consumers’ desire for convenience, it is imperative that healthcare leaders pay attention to the performance of their telehealth services. [...]
COVID-19 Remote Care Checklist
For organizations around the nation that are shifting to a remote care model by connecting with patients at a distance, here is a helpful checklist (in no particular order) of the various aspects of this new clinical service to [...]
Fitting the Right Telemedicine Service to the Right Need
I've been fond of using one of the quotes of Don Berwick, the founder and past president of the Institute of Healthcare Improvement (IHI): "Every system is perfectly designed to get the results it gets". In order to get [...]
Covid-19: Launching Telehealth in 5 locations in 2 days
The tension in the medical directors meeting was high. It was now clear that the Coronavirus crisis was going to have a significant impact on the world and on the rural healthcare organization that I was working with. The [...]
Using Remote Care for Triage, Diagnosis and Treatment
Almost exactly 100 years ago, the term triage was introduced into the common vocabulary of modern times. The stem of this word, ‘trier’, is of French origin and means ‘to separate, to select, to sort’. The concept of triage [...]
Telehealth for Coronavirus Care
Here’s the basic WHAT of establishing the capability for Community Health’s providers to treat patients for the Coronavirus using live audio/video technology.1. Clinical Guidelines: Clearly define which patients qualify and do not qualify for Telemedicine-based coronavirus care.2. Medical licensure: While [...]
5 Things your Telehealth Vendor cannot do for you (Misconception #4)
Whether you’re building a new house or renovating - you’ll typically rely on a multitude of different trades to help you get all the things done that need to be completed. The plumber, the electrician and the painter, just [...]