Telehealth & Covid-19
Virtual Care: From Strategy to Action to Results
This week's edition of Telehealth Tuesday is a guest post by my long-term collaborator and business partner Kathy Letendre. Her bi-weekly newsletter, Excellence Inspirations, is a treat for all existing and aspiring leaders. If [...]
3 Tactics for Sustainable Virtual Care
By now it's obvious to everyone that virtual care is here to stay. It offers demonstrable benefits in terms of convenient access to care leading to increased continuity of care which can result in [...]
Increasing Provider Capacity through Virtual Care
Author’s note: Today’s article marks the 200th edition of Telehealth Tuesday. Launched well before Covid in 2018, Telehealth Tuesday has helped me to capture the many lessons we’ve learned in helping organizations to launch, optimize, [...]
Two More Misconceptions about Telehealth
A few months ago, before the start of the Covid-19 health crisis in the US, I wrote a series of articles about the 6 common misconceptions about telehealth: That the launch of telehealth is an IT project. That there [...]
The Top 4 Side Effects of Poorly Implemented Telehealth
These days, during the COVID-19 health crisis, telehealth is approached by many leaders as a necessary stop gap measure, as something that they have to do, because restricting patients’ access to care altogether is not a viable option for most [...]
From Remote Care to Virtual Care Management #Covid19
It is now pretty clear to most of us, that social distancing (whether mandated or voluntary) is here to stay for many months. Especially those patients at a higher risk of a coronavirus infection causing harm to them, will be [...]
The 6 Hallmarks of Excellent Telehealth Services
Before COVID-19 it would take most organizations many months to launch a new telemedicine service. Interest or demand was not very high and the individuals assigned to getting the new service up and running were only doing so part-time. [...]
COVID-19 Remote Care Checklist
For organizations around the nation that are shifting to a remote care model by connecting with patients at a distance, here is a helpful checklist (in no particular order) of the various aspects of this new clinical service to [...]
Fitting the Right Telemedicine Service to the Right Need
I've been fond of using one of the quotes of Don Berwick, the founder and past president of the Institute of Healthcare Improvement (IHI): "Every system is perfectly designed to get the results it gets". In order to get [...]