Telehealth & Covid-19
Patient Experience, Patient Satisfaction, Patient Engagement: What’s the Difference?
My introduction to healthcare came in 2000 when I joined the Mayo Clinic in Rochester, Minnesota. Having never been exposed to healthcare before and having only moved to the US two [...]
No Digital Front Door:
Failing the Modern Healthcare Consumer
After Telehealth’s prime time moment during the Covid-19 health crisis, much attention this year has been focused back on the “digital front door” — the set of digital technologies through which [...]
96 Common Video Telemedicine Scenarios
If you’ve been reading my Telehealth Tuesday column for a while, you know that I always urge my readers to pay particular attention to the various workflows leading up to and [...]
Getting the Telehealth Results you Want
Over the past weeks I covered in a series of articles how you can measure and create telehealth success and make telehealth enjoyable for physicians. This week, I’ll focus on how you can actually get the telehealth results you [...]
Making Telemedicine Enjoyable for Physicians
Are your physicians embracing telemedicine? Are you a physician that likes doing telemedicine? If not, read on. I may have a diagnosis and treatment plan that can lead to physicians enjoying telemedicine to deliver extraordinary care. And no, it’s [...]
Telehealth Creates Strategic Success
Most healthcare organizations have been thrust into the use of Telehealth in response to the Covid-19 crisis and many of them are quietly waiting for things to “go back to normal”. That, however, would be a big mistake, as [...]
Measuring Telehealth Success
How do you measure telehealth success? As one of America’s finest street philosophers quipped below, knowing where you’re going is quite important, unless you don’t mind ending up where you did not want to be. If you don’t know [...]
How do you measure Telehealth Success?
As the quote below highlights, measuring success can be a tricky business. Not all metrics we could collect are meaningful and some relevant aspects of telehealth success are difficult to measure accurately. Not everything that can be counted counts. [...]
TeleRooming: Preparing your patients for telemedicine visits
For the last 17 years I’ve been an adamant fan and promoter of telehealth, predicting that over 80% of patients’ interactions with healthcare providers could be delivered “at a distance”. And it’s only 80% because I have also learned [...]