Telehealth & Covid-19
Virtual Care: Your Secret Weapon to Succeed with Value-Based Care
For the longest time, physicians have been paid on a procedural basis: render a service, perform a task and get paid for it. Just like in the old horse and buggy days, from house visits [...]
8 Reasons Why Clinicians are Apprehensive About Telehealth
…and what to do about it. When your organization finally embraces telehealth, recognizing it as a critical strategic tool to give your “modern healthcare consumers” (a.k.a. patients) what they want (i.e., convenience) you're still left [...]
Serving More Patients Through Virtual Care
While virtual care is becoming increasingly more ubiquitous — holding steady in primary care and continuing to grow in behavioral health — it is still often seen as merely an alternative care delivery method. [...]
3 Must-Dos to Prepare for Ransomware Attacks
It's heartbreaking, frightening and infuriating to realize that with a stroke of an enter key a hacker thousands of miles away can shut down access to critical care. And it’s not a question of “IF”, but only a question [...]
Measuring the 5 Most Critical Telehealth Metrics
In last week’s article I laid out a simple framework of five key metrics that telehealth leaders need to pay attention to when it comes to measuring telehealth success. They are: physician and patient satisfaction technical performance visit volume [...]
5 Telehealth Metrics Healthcare Leaders Need to Pay Attention to
With telehealth having been launched virtually overnight in most healthcare organizations, many leaders are pretty much in the dark when it comes to their insights into the performance of their organization’s telehealth services. Without “knowing how it’s going”, healthcare [...]
Is Virtual Care Worsening Outcomes?
The Covid-19 health crisis accelerated the wide-spread adoption of virtual care to quickly get care to the patients while keeping physicians, staff and patients safe. But after many months of some patients being seen “virtual only”, the question is [...]
No Virtual Care Waiting Rooms, Please!
As we are getting more and more familiar with the new virtual care paradigm, the “new normal” seems to slowly now also embrace the widespread abomination of traditional care: Making Patients Wait. Thus my plea is: No Virtual Care [...]
The Virtual Care Bill of Patients’ Rights
Virtual Care, a more mainstream term than “telehealth” or “telemedicine”, has swept the nation in the wake of the Covid-19 health crisis. Millions of patients have “seen” (or at least communicated with) their clinician without setting foot into the [...]