Telehealth & Covid-19
Effective Implementation of A New Video Visit Solution
Congratulations! You’ve successfully selected a vendor after you gathered your requirements and defined your needs. The hard part is over. Or is it? In reality, now is when the “real work” begins. Fortunately these days, [...]
Selecting a New Vendor for Video Visits
The public health emergency caused by the Covid-19 health crisis quickly made the use of video visits a necessity. Many organizations scrambled to select a solution and used whatever was available ranging from WebEx and [...]
Gathering the Requirements To Select a New Video Visit Vendor
Selecting a new video visit vendor is something that many healthcare organizations are now looking into as they are realizing the value of telehealth as an alternative care delivery modality to the old-fashioned “in person” [...]
96 Common Video Telemedicine Scenarios
If you’ve been reading my Telehealth Tuesday column for a while, you know that I always urge my readers to pay particular attention to the various workflows leading up to and following the actual telemedicine visit. [...]
What Is Your Team’s CPT Code?
In the world of healthcare, a CPT® code refers to the (trademarked) acronym of the Current Procedural Terminology, a set of codes describing medical procedures received by patients. In the world of communications, a code is a [...]
Sustainable Telehealth & Digital Health Success: Be Brisk, Go Big, Go Bold — Or Go Broke!
By now, the spring of 2023, the leadership of any healthcare organization should have figured out two inevitable truths: Telehealth is here to stay, will continue to grow, will over time replace most in-person care interactions [...]
The 7 Skills of a Rock Star Telehealth Coordinator
In last week’s Telehealth Tuesday I described the 7 critical qualities, 4 responsibilities, and 7 key skills that make a Telehealth a Rock Star in their profession: Customer Service Skills (Customers = Everybody) Change Management Project [...]
The 7 Critical Qualities of a Rock Star Telehealth Coordinator
A Rock Star Telehealth Coordinator is the key to telehealth success. Neither a brilliant telehealth strategy nor the latest telehealth technology will get you sustainable success with patients, providers, nurses, and support staff. The single critical [...]
Can Digital Health Quell Quiet Quitting?
In the fall of 2022, the term Quiet Quitting hit the internet and social media hard, though recently it has been “quiet” on that front. But “resignation without leaving”, “minimal accepted performance”, and “lackluster work engagement” [...]