Telehealth & Covid-19
Barriers to Accessing Care in Rural America
The primary reason for the challenges in accessing care in rural areas is the growing shortage of clinicians practicing in rural areas. According to one statistic, only 1 in 10 primary care physicians serving [...]
Launching a New Video Visit Vendor
with a Proof-of-Concept
Over the past few editions we’ve covered the various stages and numerous steps of selecting a new video visit vendor. This is the fifth and final article in our series on Vendor Selection. We started [...]
Happy 5th Birthday, Telehealth Tuesday
Hey Everyone! Before I continue with our “regular programming” next week, I’d like to take a moment to celebrate the 5th anniversary of Telehealth Tuesday. 5 years ago, on Tuesday, October 8, 2019 I [...]
5 Telehealth Metrics Healthcare Leaders
Need to Pay Attention to
As Telehealth becomes an increasingly important strategic tool in attracting and serving the modern healthcare consumers’ desire for convenience, it is imperative that healthcare leaders pay attention to the performance of their telehealth services. As the saying goes “hope [...]
Telehealth Performance Metrics
How do you assess the performance of telehealth? As the most quotable American quipped below, setting yourself a destination is key to knowing when you are successful. If you don’t know where you’re going,you’ll end up someplace [...]
How to Measure Telehealth Success
Not everything that can be counted counts. Not everything that counts can be counted. — William Bruce Cameron As the quote highlights, measuring success can be a tricky business. Not all metrics that can be collected [...]
Are You With the Herd or Just Looking On?
For most people, there is safety in numbers and following what the majority of other people (or, especially in the US, other people like you) are doing, must be okay and safe to do as well. The [...]
Patient Experience, Patient Satisfaction, Patient Engagement: What’s the Difference?
My introduction to healthcare came in 2000 when I joined the Mayo Clinic in Rochester, Minnesota. Having never been exposed to healthcare before and having only moved to the US two years prior, little did I [...]
No Digital Front Door:
Failing the Modern Healthcare Consumer
After Telehealth’s prime time moment during the Covid-19 health crisis, much attention this year has been focused back on the “digital front door” — the set of digital technologies through which interactions of the Modern Healthcare [...]