In the world of healthcare, a CPT® code refers to the (trademarked) acronym of the Current Procedural Terminology, a set of codes describing medical procedures received by patients. In the world of communications, a code is a [...]

By now, the spring of 2023, the leadership of any healthcare organization should have figured out two inevitable truths: Telehealth is here to stay, will continue to grow, will over time replace most in-person care interactions [...]

In last week’s Telehealth Tuesday I described the 7 critical qualities, 4 responsibilities, and 7 key skills that make a Telehealth a Rock Star in their profession: Customer Service Skills (Customers = Everybody) Change Management Project [...]

A Rock Star Telehealth Coordinator is the key to telehealth success. Neither a brilliant telehealth strategy nor the latest telehealth technology will get you sustainable success with patients, providers, nurses, and support staff. The single critical [...]

In the fall of 2022, the term Quiet Quitting hit the internet and social media hard, though recently it has been “quiet” on that front. But “resignation without leaving”, “minimal accepted performance”, and “lackluster work engagement” [...]

I’ve long held the belief that the most significant difference between a great and a bad telehealth visit is the clinician attitude. Which probably also holds true for in-person visits as well. A clinician with bad [...]