Telehealth & Covid-19
5 Reasons Why RPM Programs Fail
Over the past years, RPM (Remote Physiological Monitoring), has garnered a lot of interest over the years, but so have reports by many healthcare organizations that RPM programs are not producing the expected results. In [...]
Rural Telehealth: Beyond Video Visits
One of the biggest challenges facing rural America is access to care and the barriers to accessing care are manifold, including transportation, time, and technology. Obviously one solution is to access care through a [...]
Barriers to Accessing Care in Rural America
The primary reason for the challenges in accessing care in rural areas is the growing shortage of clinicians practicing in rural areas. According to one statistic, only 1 in 10 primary care physicians serving [...]
Patient Experience, Patient Satisfaction, Patient Engagement: What’s the Difference?
My introduction to healthcare came in 2000 when I joined the Mayo Clinic in Rochester, Minnesota. Having never been exposed to healthcare before and having only moved to the US two years prior, little did I [...]
No Digital Front Door:
Failing the Modern Healthcare Consumer
After Telehealth’s prime time moment during the Covid-19 health crisis, much attention this year has been focused back on the “digital front door” — the set of digital technologies through which interactions of the Modern Healthcare [...]
96 Common Video Telemedicine Scenarios
If you’ve been reading my Telehealth Tuesday column for a while, you know that I always urge my readers to pay particular attention to the various workflows leading up to and following the actual telemedicine visit. [...]
What Is Your Team’s CPT Code?
In the world of healthcare, a CPT® code refers to the (trademarked) acronym of the Current Procedural Terminology, a set of codes describing medical procedures received by patients. In the world of communications, a code is a [...]
Sustainable Telehealth & Digital Health Success: Be Brisk, Go Big, Go Bold — Or Go Broke!
By now, the spring of 2023, the leadership of any healthcare organization should have figured out two inevitable truths: Telehealth is here to stay, will continue to grow, will over time replace most in-person care interactions [...]
The 7 Skills of a Rock Star Telehealth Coordinator
In last week’s Telehealth Tuesday I described the 7 critical qualities, 4 responsibilities, and 7 key skills that make a Telehealth a Rock Star in their profession: Customer Service Skills (Customers = Everybody) Change Management Project [...]