Based on the Kano model, the reality of innovation is that features that once were a “delighter” (remember the first power windows in cars?) over time in the eyes of the consumer become “table stakes”. The same holds true [...]

In a previous article, we examined how patient-side challenges like technology access, digital literacy, and care engagement continue to limit the potential of virtual care. But even when patients are ready, willing, and equipped for telehealth, telehealth will not [...]

Why after 30 years Telehealth is still Healthcare's Most Underutilized Strategic Asset Depending on who you ask, Telehealth (the “delivery of care at a distance”) goes back to the 1950s (transmitting an ECG), the 1960s (humans in space), or [...]

Telehealth has proven its value across a wide spectrum of care, but persistent barriers are keeping patients from taking full advantage of all that telehealth has to offer. Despite increasing adoption and broader acceptance of virtual care by many care [...]

For almost a hundred years, prenatal care in the U.S. has followed a predictable rhythm: 12 to 14 in-person visits, spaced like clockwork, oftentimes regardless of a patient’s risk, resources, or preferences. But as digital tools become integral to modern [...]

Telehealth has revolutionized access to care, but adoption remains uneven across populations and health settings. Despite years of progress and post-pandemic normalization, many patients and providers still face significant obstacles. This week, we examine the persistent barriers that hinder telehealth [...]