Telehealth & Covid-19
AI in Healthcare — What’s a Leader to Do?
Over the past year, AI has definitely generated some fierce interest and stirred up some strong emotions, fueled by the media.And with the almost eerie capabilities of Generative AI, showcased by ChatGPT in early 2023, [...]
The 7 Critical Qualities of a Rock Star Telehealth Coordinator
Nothing irritates clinicians more than not having ready access to support. And if there is one thing that prevents many clinicians from fully embracing video visits, it’s the lack of training and the concern [...]
Healthcare’s Convoluted Business Model That Stifles Innovation Adoption
In essence, a business model is a plan for how to make a profit. But business plans are not just limited to startup ventures, digital health vendors, or healthcare delivery organizations. Business models apply [...]
7 Considerations When Launching School-based Telehealth
The ability for a student to be seen by a provider not physically located at the school has been around for at least 20 years. Even before the pandemic, the use of telehealth in School-Based Health Centers (SBHC) grew almost [...]
Improving Clinician Satisfaction Through Telehealth
In the healthcare leader’s tool chest, Telehealth is a valuable tool to improve the satisfaction of clinicians and the entire care team. Here are three ways how telehealth can be leveraged to improve clinician satisfaction. Telehealth is not just [...]
The 7 Levels of Telehealth Training
The efficacious use of telehealth, as I emphasize often, is first and foremost an exercise in well executed change management. The ADKAR® model (developed and promoted by Prosci, Inc.) postulates that change is only successful and lasting when Awareness, [...]
Using Telehealth to Address the Nursing Shortage
Wicked problems are challenges that are tricky or impossible to solve due to the intertwined nature of the various factors and root causes that create the problem, most of them being difficult to even identify or correlate. Wicked Problems, [...]
Using Telehealth to Combat Clinician Burnout
Clinician burnout has long been a serious problem and the Covid-19 health crisis definitely did not help matters. But what if one of the side effects of the pandemic — the more positive views of telehealth by patients and [...]
The Evolution of Patient Participation
Language is very powerful and certain words can convey a number of different meanings depending on the context and the situation. Words can hurt (as in “calling names”) or they can heal (as in “words of affirmation”). Words are [...]