Telehealth & Covid-19
Optimizing Telebehavioral Health Performance
At the core, any optimization of behavioral health starts with a look at opportunities to increase capacity and subsequently the utilization of that capacity. With growing behavioral health clinician shortages, each appointment slot potentially represents [...]
Aligning Clinician and Patient Telehealth Expectations
Telehealth has experienced a meteoric rise in adoption over the past few years, driven largely by necessity during the pandemic. Patients, having experienced the convenience of virtual care, have increasingly expressed a preference for telehealth [...]
Bridging Healthcare Gaps: Telemedicine in Modern Hospitals
In the face of mounting challenges, telemedicine has emerged as a transformative force in healthcare, particularly for rural hospitals. During a recent Telehealth T-Time talk titled "Bridging Healthcare Gaps: The Role of Telemedicine in Modern [...]
Telehealth Performance Metrics
How do you assess the performance of telehealth? As the most quotable American quipped below, setting yourself a destination is key to knowing when you are successful. If you don’t know where you’re going,you’ll end up someplace [...]
How to Measure Telehealth Success
Not everything that can be counted counts. Not everything that counts can be counted. — William Bruce Cameron As the quote highlights, measuring success can be a tricky business. Not all metrics that can be collected [...]
Are You With the Herd or Just Looking On?
For most people, there is safety in numbers and following what the majority of other people (or, especially in the US, other people like you) are doing, must be okay and safe to do as well. The [...]
Patient Experience, Patient Satisfaction, Patient Engagement: What’s the Difference?
My introduction to healthcare came in 2000 when I joined the Mayo Clinic in Rochester, Minnesota. Having never been exposed to healthcare before and having only moved to the US two years prior, little did I [...]
No Digital Front Door:
Failing the Modern Healthcare Consumer
After Telehealth’s prime time moment during the Covid-19 health crisis, much attention this year has been focused back on the “digital front door” — the set of digital technologies through which interactions of the Modern Healthcare [...]
96 Common Video Telemedicine Scenarios
If you’ve been reading my Telehealth Tuesday column for a while, you know that I always urge my readers to pay particular attention to the various workflows leading up to and following the actual telemedicine visit. [...]