Telehealth & Covid-19
Optimizing Telebehavioral Health Performance
At the core, any optimization of behavioral health starts with a look at opportunities to increase capacity and subsequently the utilization of that capacity. With growing behavioral health clinician shortages, each appointment slot potentially represents [...]
Aligning Clinician and Patient Telehealth Expectations
Telehealth has experienced a meteoric rise in adoption over the past few years, driven largely by necessity during the pandemic. Patients, having experienced the convenience of virtual care, have increasingly expressed a preference for telehealth [...]
Bridging Healthcare Gaps: Telemedicine in Modern Hospitals
In the face of mounting challenges, telemedicine has emerged as a transformative force in healthcare, particularly for rural hospitals. During a recent Telehealth T-Time talk titled "Bridging Healthcare Gaps: The Role of Telemedicine in Modern [...]
Why Measure Virtual Care Performance?
You can’t manage what you don’t measure. — Peter Drucker Over the past weeks I’ve shared a lot of pragmatic advice on how to measure telehealth performance to assess the success of your telehealth programs. But underlying that guidance is [...]
Measuring the 5 Most Critical Telehealth Metrics
In last week’s article I laid out a simple framework of five key metrics that telehealth leaders need to pay attention to when it comes to measuring telehealth success. They are: clinician satisfaction patient satisfaction technical performance visit volume [...]
5 Telehealth Metrics Healthcare Leaders
Need to Pay Attention to
As Telehealth becomes an increasingly important strategic tool in attracting and serving the modern healthcare consumers’ desire for convenience, it is imperative that healthcare leaders pay attention to the performance of their telehealth services. As the saying goes “hope [...]
Telehealth Performance Metrics
How do you assess the performance of telehealth? As the most quotable American quipped below, setting yourself a destination is key to knowing when you are successful. If you don’t know where you’re going,you’ll end up someplace [...]
How to Measure Telehealth Success
Not everything that can be counted counts. Not everything that counts can be counted. — William Bruce Cameron As the quote highlights, measuring success can be a tricky business. Not all metrics that can be collected [...]
Are You With the Herd or Just Looking On?
For most people, there is safety in numbers and following what the majority of other people (or, especially in the US, other people like you) are doing, must be okay and safe to do as well. The [...]