By now it's obvious to everyone that virtual care is here to stay. It offers demonstrable benefits in terms of convenient access to care leading to increased continuity of care which can result in improved outcomes and lower cost [...]

Author’s note: Today’s article marks the 200th edition of Telehealth Tuesday. Launched well before Covid in 2018, Telehealth Tuesday has helped me to capture the many lessons we’ve learned in helping organizations to launch, optimize, or grow their telehealth services [...]

Over the past week’s I’ve been writing a lot about the what, the how, and the why of measuring the performance of your telehealth services. Today’s column presents another argument as to why measuring telehealth performance is important: because telehealth [...]

You can’t manage what you don’t measure. — Peter Drucker Over the past weeks I’ve shared a lot of pragmatic advice on how to measure telehealth performance to assess the success of your telehealth programs. But underlying that guidance is [...]

In last week’s article I laid out a simple framework of five key metrics that telehealth leaders need to pay attention to when it comes to measuring telehealth success. They are: clinician satisfaction patient satisfaction technical performance visit volume [...]

As Telehealth becomes an increasingly important strategic tool in attracting and serving the modern healthcare consumers’ desire for convenience, it is imperative that healthcare leaders pay attention to the performance of their telehealth services. As the saying goes “hope [...]