Telehealth & Covid-19
Launching a New Video Visit Vendor
with a Proof-of-Concept
Over the past few editions we’ve covered the various stages and numerous steps of selecting a new video visit vendor. This is the fifth and final article in our series on Vendor Selection. We started [...]
Happy 5th Birthday, Telehealth Tuesday
Hey Everyone! Before I continue with our “regular programming” next week, I’d like to take a moment to celebrate the 5th anniversary of Telehealth Tuesday. 5 years ago, on Tuesday, October 8, 2019 I [...]
Effective Implementation of A New Video Visit Solution
Congratulations! You’ve successfully selected a vendor after you gathered your requirements and defined your needs. The hard part is over. Or is it? In reality, now is when the “real work” begins. Fortunately these days, [...]
The 7 Critical Qualities of a Rock Star Telehealth Coordinator
A Rock Star Telehealth Coordinator is the key to telehealth success. Neither a brilliant telehealth strategy nor the latest telehealth technology will get you sustainable success with patients, providers, nurses, and support staff. The single critical [...]
Can Digital Health Quell Quiet Quitting?
In the fall of 2022, the term Quiet Quitting hit the internet and social media hard, though recently it has been “quiet” on that front. But “resignation without leaving”, “minimal accepted performance”, and “lackluster work engagement” [...]
Clinicians’ Insights for Delivering the Best Care via Telehealth
I’ve long held the belief that the most significant difference between a great and a bad telehealth visit is the clinician attitude. Which probably also holds true for in-person visits as well. A clinician with bad [...]
Selecting The Best Vendors for Your RPM Program
My 20-year adventure into the world of digital health started at the Mayo Clinic in Rochester, Minnesota with an exciting assignment: to develop and manage the requirements for a wearable continuous heart rhythm monitoring device. After [...]
6 Reasons to Manage Telehealth Performance
The purpose of managing the performance of your telehealth services is to ensure that you are getting the most value out of your investment into launching, optimizing, growing, and expanding your various virtual care offerings, including video [...]
Is Dunning-Kruger limiting your Telehealth Success?
“Real knowledge is to know the extent of one’s ignorance” – Confucius The Covid-19 health crisis catapulted everyone into the world of telehealth — and seemingly overnight, thousands of healthcare administrators became telehealth experts. Along with [...]