Articles

By Christian Milaster | April 14, 2026

Most RHTP implementation plans are built for the rational mind — covering timelines, workflows, and technology in careful detail. This article introduces the Switch framework and its nine practical tactics for moving the hearts, minds, and habits of the clinicians, staff, and patients whose buy-in determines whether transformation actually takes hold.

By Christian Milaster | September 22, 2020

Speaking about hindering success, this article had long been overdue. I have talked about applying the Prosci ADKAR (R) model for many years but never had written about it. This is one of the key things to keep in mind when launching or optimizing telehealth.