Telehealth & Covid-19
Why Measure Virtual Care Performance?
You can’t manage what you don’t measure. — Peter Drucker Over the past weeks I’ve shared a lot of pragmatic advice on how to measure telehealth performance to assess the success of your telehealth programs. [...]
Measuring the 5 Most Critical Telehealth Metrics
In last week’s article I laid out a simple framework of five key metrics that telehealth leaders need to pay attention to when it comes to measuring telehealth success. They are: clinician satisfaction patient [...]
5 Telehealth Metrics Healthcare Leaders
Need to Pay Attention to
As Telehealth becomes an increasingly important strategic tool in attracting and serving the modern healthcare consumers’ desire for convenience, it is imperative that healthcare leaders pay attention to the performance of their telehealth services. [...]
Transforming Care Delivery through Telehealth
A few weeks back I posted a couple of articles describing the 7 levels of telehealth maturity that organizations pass through as the acceptance and permanence of their telehealth services grows. Most organizations, especially during the start of the Covid-19 [...]
Our most Popular Telehealth Guidance from 2020
Over the past year, we’ve published 51 articles covering a broad range of topics about all things telehealth. Of course the Covid-19 health crisis accelerated the adoption of telehealth and we’ve enjoyed sharing our insights with hundreds of subscribers. [...]
Yes, Virginia, there is Telehealth Reimbursement
This phrase, if it does not ring an immediate “bell”, is a nod to the famous reply in the New York Sun from 1897. In response to a question from an inquisitive 8-year-old regarding the existence of Santa Claus, the [...]
6 Ways Telehealth Failed in 2020
On many accounts, 2020 was the year of telehealth. In response to the Covid-19 health crisis, a quick solution was needed to safely provide care for patients, especially those that did not need “hands-on” care, but standard medical care. [...]
From Chaos to Supported: Growing Telehealth Maturity
In last week’s Telehealth Tuesday article I covered the 7 Levels of Telehealth Maturity which ranged from “chaotic” to “transformative”. In today’s article I’ll be diving deeper into the first four levels of telehealth maturity: from chaotic to emerging [...]
The 7 Levels of Telehealth Maturity
Telehealth has been launched at virtually every healthcare organization in the wake of the Covid-19 health crisis. While some initially treated it as a convenient backup solution, most have by now realized that telehealth is here to stay. But [...]