Telehealth & Covid-19
3 Telehealth DOs and DON’Ts for Healthcare CEOs
Based on the Kano model, the reality of innovation is that features that once were a “delighter” (remember the first power windows in cars?) over time in the eyes of the consumer become “table [...]
5 Ways to Overcome Clinician Barriers to Telehealth Adoption
In a previous article, we examined how patient-side challenges like technology access, digital literacy, and care engagement continue to limit the potential of virtual care. But even when patients are ready, willing, and equipped [...]
The Seven Pillars of Telehealth Value
Why after 30 years Telehealth is still Healthcare's Most Underutilized Strategic Asset Depending on who you ask, Telehealth (the “delivery of care at a distance”) goes back to the 1950s (transmitting an ECG), the [...]
6 Smart Moves to Optimize Telehealth
At the Telehealth T-Time Event in July 2024 I gave a talk on “The Unused Value of Telehealth” — how healthcare provider organizations are missing out on a multitude of value propositions that telehealth can provide when used appropriately [...]
Essential Tools for Optimizing Telehealth
Optimization is commonly defined as the act of making the best use of a resource. Optimization is also a mindset to continually improve: not to pursue perfection, but to continue to reduce wasted time or resources. If we were living [...]
Are You Steering Your Telehealth Success
…or are you drifting rudderless on the virtual care ocean? Clear is Kind. Unclear is Unkind — Brené Brown Accountability breeds response-ability. — Stephen Covey During the Covid-19 health crisis many organizations hastily launched telehealth. For many it was a [...]
Telehealth Is Just the Dress Rehearsal
For a number of years now, I have been harping on the theme: that the problem in healthcare is not the lack of innovation, but the slow pace of innovation adoption. That there’s a $100B avalanche of viable and [...]
Maximizing the ROI of Telehealth
By now, telehealth has become table stakes for any organization providing healthcare services, though surprisingly few leaders are putting resources toward a build out and growth of their telehealth services. Equally surprising, quite a number of clinicians, especially in the [...]
AI in Healthcare: Preparing for the rAIvolution
Note: This is the second article in a series on “AI in healthcare”. It is written as guidance for healthcare leaders. If you find this article insightful, why not discuss it with your leadership team? Ask: How can you apply [...]















