Telehealth & Covid-19
Overcoming 7 Common Barriers to Telehealth Adoption
Telehealth has revolutionized access to care, but adoption remains uneven across populations and health settings. Despite years of progress and post-pandemic normalization, many patients and providers still face significant obstacles. This week, we examine the [...]
A Systems Approach to Solving
Rural America’s Healthcare Crisis
How telehealth can transform rural communities when deployed thoughtfully, comprehensively, and with deep respect for the people we serve. Rural healthcare isn't broken, it's systematically underserved — and now, in 2025, seemingly grossly underfunded. Yet [...]
Standardizing Telehealth Training
Start with strategy. Ground it in policy. Make workflows real. Then train. I was recently asked a thoughtful question based on a the collective insights of a group from about two dozen healthcare organizations: “What [...]
Are You Steering Your Telehealth Success
…or are you drifting rudderless on the virtual care ocean? Clear is Kind. Unclear is Unkind — Brené Brown Accountability breeds response-ability. — Stephen Covey During the Covid-19 health crisis many organizations hastily launched telehealth. For many it was a [...]
Telehealth Is Just the Dress Rehearsal
For a number of years now, I have been harping on the theme: that the problem in healthcare is not the lack of innovation, but the slow pace of innovation adoption. That there’s a $100B avalanche of viable and [...]
Maximizing the ROI of Telehealth
By now, telehealth has become table stakes for any organization providing healthcare services, though surprisingly few leaders are putting resources toward a build out and growth of their telehealth services. Equally surprising, quite a number of clinicians, especially in the [...]
AI in Healthcare: Preparing for the rAIvolution
Note: This is the second article in a series on “AI in healthcare”. It is written as guidance for healthcare leaders. If you find this article insightful, why not discuss it with your leadership team? Ask: How can you apply [...]
AI in Healthcare — What’s a Leader to Do?
Over the past year, AI has definitely generated some fierce interest and stirred up some strong emotions, fueled by the media.And with the almost eerie capabilities of Generative AI, showcased by ChatGPT in early 2023, it’s understandable that AI would [...]
The 7 Critical Qualities of a Rock Star Telehealth Coordinator
Nothing irritates clinicians more than not having ready access to support. And if there is one thing that prevents many clinicians from fully embracing video visits, it’s the lack of training and the concern that when something goes wrong, [...]