Telehealth & Covid-19
Verify Before You Start: Can Your New Telehealth Service Deliver?
Launching a telehealth service is easy. Designing a telehealth service that creates lasting strategic, financial, and clinical value? That’s the hard part. As states participating in the Rural Health Transformation Project (RHTP) begin identifying digital [...]
Designing for Telehealth Sustainability: To Launch Is Not Enough
The launch goes live. The dashboard lights up. Everyone celebrates. Six months later, the telehealth service is barely being utilized — and no one notices. That’s not a tech failure. That’s a systems failure. [...]
The Vendor Trap: Why Buying Telehealth Isn’t Implementing Telehealth
Why RHTP success depends on implementation discipline, not vendor selection. When states submitted their RHTP applications, many wisely included telehealth as a way to strengthen rural health delivery. Now those same teams face a tougher [...]
A Virtual Conversation with a Telehealth Denier
While one Ebenezer Scrooge had animated conversations with three ghosts, I envisioned over the holidays what it would be like to have a spirited debate with a fictional yet vocal telehealth skeptic, whom I’ll affectionately refer to as "The Telehealth [...]
Best of Telehealth Tuesday 2024
Happy 2025! As we close out 2024, I’m excited to share this special “Best Of” Telehealth Tuesdays edition, highlighting the most popular and impactful articles from the past year. Whether you’re new to telehealth or a seasoned professional, there’s something [...]
The Gift That Keeps Expiring:
A 3-Month Telehealth Extension?
Lawmakers Extend Telehealth — But Where’s the Permanence? This holiday season 2024, lawmakers delivered what many in the healthcare community see as a gift: a temporary extension of telehealth flexibilities through March 2025. For many patients, especially in rural areas [...]
A Glimpse of the Future of Care Delivery via Telehealth
The ultimate nirvana of human physical wellbeing would be the absence of disease and injury. But even in a world where all diseases are successfully prevented, someone (or something), presumably, still needs to administer those prophylactic treatments. For the [...]
Blueprint for Sustainable Virtual Care:
3 Tactics to Drive Long-Term Success
Virtual care is no longer a luxury — it’s the foundation of modern healthcare delivery. Recent surveys reveal that at least 2 out of 3 patients now expect their healthcare providers to offer digital options — or risk losing them [...]
Are Rural Hospitals Better Off Because of Telehealth?
For the past few months, I’ve been writing quite a bit about the use of telehealth to fix rural healthcare. A few weeks ago, someone in my extended network posed a great question on LinkedIn: "Are rural hospitals (critical access [...]