Telehealth & Covid-19
A Systems Approach to Solving
Rural America’s Healthcare Crisis
How telehealth can transform rural communities when deployed thoughtfully, comprehensively, and with deep respect for the people we serve. Rural healthcare isn't broken, it's systematically underserved — and now, in 2025, seemingly grossly underfunded. Yet [...]
Standardizing Telehealth Training
Start with strategy. Ground it in policy. Make workflows real. Then train. I was recently asked a thoughtful question based on a the collective insights of a group from about two dozen healthcare organizations: “What [...]
Scaling Rural Telebehavioral Health: Five Interventions That Actually Work
Rural communities face some of the steepest barriers to behavioral health care in the country — long travel distances, limited connectivity, low digital literacy, a pronounced clinical provider shortage, and wide-spread stigma around seeking help [...]
Launching a New Video Visit Vendor
with a Proof-of-Concept
Over the past few editions we’ve covered the various stages and numerous steps of selecting a new video visit vendor. This is the fifth and final article in our series on Vendor Selection. We started by setting the stage with [...]
Happy 5th Birthday, Telehealth Tuesday
Hey Everyone! Before I continue with our “regular programming” next week, I’d like to take a moment to celebrate the 5th anniversary of Telehealth Tuesday. 5 years ago, on Tuesday, October 8, 2019 I sent out the first Telehealth [...]
Effective Implementation of A New Video Visit Solution
Congratulations! You’ve successfully selected a vendor after you gathered your requirements and defined your needs. The hard part is over. Or is it? In reality, now is when the “real work” begins. Fortunately these days, the technical part of the [...]
Selecting a New Vendor for Video Visits
The public health emergency caused by the Covid-19 health crisis quickly made the use of video visits a necessity. Many organizations scrambled to select a solution and used whatever was available ranging from WebEx and Teams to Zoom, Doxy, BlueJeans, [...]
Gathering the Requirements To Select a New Video Visit Vendor
Selecting a new video visit vendor is something that many healthcare organizations are now looking into as they are realizing the value of telehealth as an alternative care delivery modality to the old-fashioned “in person” patient visit. In essence selecting [...]
Video Visit Vendor Selection: Defining Needs and Requirements
As the use of telehealth to “provide care at a distance” is becoming a more and more acceptable mainstream service, some organizations are evaluating whether their solution for video visits is truly the one that is the best fit [...]