Telehealth & Covid-19
The Five Capabilities Behind
Every Telehealth Program That Lasts
Every rural health leader knows a telehealth program that started strong and then stopped growing. The platform works. A few clinicians use it well. But new services take months to launch, patients still struggle [...]
Telehealth Maturity Comes
from Experience, Not Age
Ask a rural health leader how their telehealth program is doing, and you will usually hear a number: visits per month, the share of behavioral health appointments delivered by video, or the name of [...]
What Your Patient Isn’t Telling You
Years ago, the chief clinical officer at one of Ingenium's first clients told me about a patient she had never forgotten. Before moving into leadership, she had been a primary care physician in one of [...]
The Proof of Concept Worked.
Now the Hard Part Starts.
The proof of concept worked.At its main clinic, a rural health center had tested a new tele-endocrinology service for its patients with diabetes. One experienced nurse presented each patient to the specialist on screen. The medical director championed the service [...]
Everybody Agreed Until Somebody Wrote It Down
The leadership meeting went well. A rural health center had decided to bring in a tele-endocrinologist. Diabetes was the most common chronic condition on its panel, and the nearest endocrinologist was a three-hour round trip away. Around the table, everyone [...]
The Telehealth Pilot That “Went Fine” —
Yet Went Nowhere
Ninety days in, the numbers looked good. The rural clinic had enrolled about twenty-five patients with uncontrolled hypertension in remote patient monitoring. Patients liked the cuffs. Readings were coming in. The monitoring nurse said the workload was manageable, and the [...]
Digital Health Solutionization:
From Start to Sustainability
Most digital health services that fade away were never designed to last. They were approved, purchased and launched, and then kept alive by whoever cared most. Whether a new service is still running two years later is rarely decided at [...]
Most Telehealth Rollouts Have Two Phases.
They Need Five.
A rural hospital board decides it's time for telehealth. Someone loops in IT. IT writes a request for proposal, a vendor gets selected within a few months, and eighteen months later the service is underused, clinicians tolerate it rather [...]
In Digital Health, Turning On the Vendor Is the Last Step, Not the First
While the CMS RHTP program was announced over a year ago, it is not until these months in the fall of 2026 that we are beginning to see organizations receiving actual contracts to start their transformation of health care in [...]