Telehealth & Covid-19
The Five Layers of Extraordinary Telehealth
Why most programs plateau — and what it takes to reach the top Rural health systems across the country are now sitting on a significant opportunity. The CMS Rural Health Transformation Program has made [...]
The Telehealth Access Point Trap:
Why Building the Booth Is the Easy Part
Somewhere in America right now, there is a beautifully designed telehealth access point sitting largely unused in a library corner, a community center hallway, or a pharmacy waiting room. The lighting is warm. The room [...]
Virtual Care Sustainability Isn’t a Technology Problem
Virtual care is no longer a novelty. Direct-to-consumer platforms like Ro and BetterHelp, along with retail entrants like Amazon's One Medical, are proving that convenient, on-demand care has real consumer demand — and real competitive [...]
RHTP Funds Telehealth. Telehealth Funds
Your Strategy. Know the Difference.
Most leaders think of telehealth as a clinical tool — a way to reach a patient who can't easily get to the clinic. That's true. It's also just a small part of what telehealth can do for your organization. In [...]
Rural Health’s Leapfrog Transformation:
From In-Person- to Virtual-First
A few decades ago, much of the African continent skipped a stage of infrastructure that took the rest of the world a century to build. Many countries never built extensive landline networks — they moved straight to mobile. The [...]
Rural Health Implementation Science: TeleEmergency
In last week’s article, Kathy Letendre and I made the case that TeleEmergency is rural America's most urgent telehealth priority — and that the CMS Rural Health Transformation Program presents a great opportunity to fund the closing of that gap. [...]
The Fastest Access to the Best Care: Tele-Emergency Is Rural America’s Most Urgent Telehealth Priority
There is a phrase that sums up the entire promise and urgency of emergency telehealth into seven words: "The fastest access to the best care." That is not a cute slogan. It is a clinical imperative — and in [...]
Moses Lake Community Health Center Video Visit Re-Launch
Four Years of Trying. Then Everything Changed. How Moses Lake Community Health Center Finally Made Telehealth Work — and What Any Rural FQHC Can Learn From Their Journey Most community health centers didn't choose to adopt telehealth. They were [...]
The Telehealth Leadership Gap: Still Drifting
Why Good People Doing Good Things Is Not Enough to Fully Leverage Telehealth's Potential In May 2026, the American Telemedicine Association held its 30th annual conference. I have attended about eight of them since 2013, and after each one I [...]