Telehealth & Covid-19
Digital Health Solutionization:
From Start to Sustainability
Most digital health services that fade away were never designed to last. They were approved, purchased and launched, and then kept alive by whoever cared most. Whether a new service is still running two years [...]
Most Telehealth Rollouts Have Two Phases.
They Need Five.
A rural hospital board decides it's time for telehealth. Someone loops in IT. IT writes a request for proposal, a vendor gets selected within a few months, and eighteen months later the service is [...]
In Digital Health, Turning On the Vendor Is the Last Step, Not the First
While the CMS RHTP program was announced over a year ago, it is not until these months in the fall of 2026 that we are beginning to see organizations receiving actual contracts to start their [...]
Choosing an AI Voice Vendor Is Easy If You Diagnose First
Telehealth comes in many different flavors including store & forward (sending photos), remote patient monitoring (automatic vital sign upload) and interactive care that can be synchronous (video visits, phone calls) and asynchronous (secure texting, messaging). This article is about [...]
Integrated Telehealth Is Already Here.
It’s Just Not Evenly Distributed.
I spent yesterday afternoon in a room with about 40 telehealth leaders at the MATRC Summit, running a workshop we had been building toward since last October. That's when the AHA Center for Telehealth and the UNC Center for Virtual [...]
Leading and Implementing Digital & Telehealth: 350 Articles of Field-Developed Guidance
The Knowledge Is Already There — Here's How to Find It Healthcare leaders today are not suffering from a shortage of information. If anything, the opposite is true. Between CMS guidance, vendor white papers, conference sessions, and a relentless stream [...]
The Five Layers of Extraordinary Telehealth
Why most programs plateau — and what it takes to reach the top Rural health systems across the country are now sitting on a significant opportunity. The CMS Rural Health Transformation Program has made it possible to invest in [...]
The Telehealth Access Point Trap:
Why Building the Booth Is the Easy Part
Somewhere in America right now, there is a beautifully designed telehealth access point sitting largely unused in a library corner, a community center hallway, or a pharmacy waiting room. The lighting is warm. The room has been UV disinfected. The [...]
Virtual Care Sustainability Isn’t a Technology Problem
Virtual care is no longer a novelty. Direct-to-consumer platforms like Ro and BetterHelp, along with retail entrants like Amazon's One Medical, are proving that convenient, on-demand care has real consumer demand — and real competitive pull away from traditional health [...]