Telehealth & Covid-19
Can Your Funded RHTP Project
Create the Outcomes Required by CMS?
In this first wave of RHTP funding, many rural healthcare leaders in all 50 states either have or are about to receive their award notice. But once the excitement wears off (usually during the time [...]
Telehealth Adoption Resistance Is a Confidence Gap, Not an Attitude Problem
The CMS Rural Health Transformation Program (RHTP) puts telehealth at the center of rural care delivery — and for good reason. Across the country, rural health centers and clinics that spent the post-pandemic years treating [...]
The AI Call That Concerns Patients Isn’t a Technical Bug — It’s a Process Design Gap
A patient picks up the phone. The voice on the other end sounds calm and competent — until it doesn't quite fit. Maybe it stumbles over a name. Maybe it asks a question that doesn't [...]
The Five Layers of Extraordinary Telehealth
Why most programs plateau — and what it takes to reach the top Rural health systems across the country are now sitting on a significant opportunity. The CMS Rural Health Transformation Program has made it possible to invest in [...]
The Telehealth Access Point Trap:
Why Building the Booth Is the Easy Part
Somewhere in America right now, there is a beautifully designed telehealth access point sitting largely unused in a library corner, a community center hallway, or a pharmacy waiting room. The lighting is warm. The room has been UV disinfected. The [...]
Virtual Care Sustainability Isn’t a Technology Problem
Virtual care is no longer a novelty. Direct-to-consumer platforms like Ro and BetterHelp, along with retail entrants like Amazon's One Medical, are proving that convenient, on-demand care has real consumer demand — and real competitive pull away from traditional health [...]
RHTP Funds Telehealth. Telehealth Funds
Your Strategy. Know the Difference.
Most leaders think of telehealth as a clinical tool — a way to reach a patient who can't easily get to the clinic. That's true. It's also just a small part of what telehealth can do for your organization. In [...]
Rural Health’s Leapfrog Transformation:
From In-Person- to Virtual-First
A few decades ago, much of the African continent skipped a stage of infrastructure that took the rest of the world a century to build. Many countries never built extensive landline networks — they moved straight to mobile. The [...]
Rural Health Implementation Science: TeleEmergency
In last week’s article, Kathy Letendre and I made the case that TeleEmergency is rural America's most urgent telehealth priority — and that the CMS Rural Health Transformation Program presents a great opportunity to fund the closing of that gap. [...]