A Boutique Digital HealthRural HealthRural Health ClinicsTelehealthBehavioral HealthCommunity Health CentersMaternal HealthChronic Care ManagementRPMPrimary CareHealthcare AICritical Access HospitalsInpatient CareEmergency CareSpecialty CareOutpatient Care Consulting Firm

Enabling the Delivery of Extraordinary Care

Accelerating the Adoption of Digital Health & Telehealth Innovation

Delighting clinicians, patients, staff, and healthcare leaders since 2010.

The OUTCOMES We Create

Here are some of the outcomes we create for our clients:

Expand access to care and health outcomes through the design and launch of sustainable extraordinary care delivery enabled by Telehealth & Digital Health Innovation, including video visits, RPM, AI tools, etc.
Create operational insights and strategic clarity through a Telehealth Program Assessment and the development of a Telehealth / Digital Health Strategy & Roadmap.
Achieve faster and more sustainable success of Digital Health Innovation Adoption through a systematic evaluation of your organization’s barriers to innovation to guide a proven systems engineering approach to culture change
Grow your Telehealth Adoption by investing in Physician and Clinician competence to achieve Virtual Visit Mastery through system optimization and hands-on, individualized training
Boost Behavioral Health Clinical Capacity and Increase Clinician Satisfaction through a partnership approach to design and implement sustainable system changes
New! Secure RHTP Funding through program design and grant writing of competitive RHTP Applications for Rural Health Systems, Health Centers, Hospitals

The EXPERIENCE We Bring

Successfully delivered over 120 successful projects for over 50 clients in over 25 states in over 15 years.
Clients we work and collaborate with include
- Health Systems, Community Health Centers (CHCs/FQHCs), Rural Health Clinics (RHCs), Critical Access Hospitals (CAHs), Behavioral Health Agencies, Tribal Health Services
- Libraries and Library System, School Districts, Community Centers, County Health Department, Residential Facilities, Regional Social Services
- National Associations (NACHC, American Heart Association Center for Telehealth, Telehealth.org), State Primary Care Associations (PCAs) & Health-Center Controlled Networks (HCCNs)
- School of Medical Sciences, Managed Care Organization
- Digital Health Solution & Services Vendors and Startups
- Regional Telehealth Resource Centers (TRCs), State Rural Health Associations (RHAs), State Telehealth Networks, State School-based Health Alliances (SBHAs)
Telehealth & Digital Health Thought Leadership through a weekly Telehealth Tuesday Newsletter on LinkedIn and over 150 speaking engagements through webinars, presentations, workshops, and podcast appearances.
A team of seasoned full-time, part-time and on-call healthcare and digital health consultants each with over 10 years of healthcare experience,
Led by German engineer Christian Milaster who worked at IBM Global Services and 12 years at the Mayo Clinic before founding Ingenium in 2012.

The SKILLS We Apply

Getting healthcare leaders the results they want and need through pragmatic strategic planning with conscientious strategy execution, executive and leadership coaching, and systematic performance measurement.
Facilitating sustainable organizational transformation through systematic change management based on proven organizational change management frameworks to optimize both individual readiness and organizational conditions for lasting adoption.
Enabling Physician and Clinician Engagement through a clinician-centric approach, effective training, and the creation of efficient support structures.
Establishing frictionless care delivery by applying design-thinking to workflow development and deployment.
Maximizing technology investment ROI through vendor-neutral, systematic vendor selection that aligns organizational needs with optimal solutions and sustainable long-term partnerships.
Ensuring scalability through a Proof-of-Concept mindset that systematically validates assumptions and optimizes the solution.
Creating sustainability through a system and a culture of data-driven performance management and continual optimization.
Optimizing investments of time and staff through systematic Project Management approach guided by the PMI PMBOK and PMP-certified project managers.

From Pandemic Fix to Permanent Care:
How to Do Telehealth Right

Listen in as Ingenium Digital Health Advisors CEO Christian Milaster, joins Dr. Rhiannon Winsor to unpack how community health centers can move telehealth from a pandemic fix to a fully integrated model of care.

From redesigning the seven core telehealth workflows to boosting clinician confidence and improving virtual patient experience, Christian explains why successful telehealth isn’t about technology—it’s about thoughtful workflows, change management, and leadership commitment.