Profiles of Ingenium Experts

Christian Milaster

Christian Milaster, MS

Founder, President & CEO

Digital Health Transformation
Advisor & Consultant

Christian Milaster optimizes Telehealth Services for health systems and physician practices. He serves as a Digital Health & Telehealth Advisor to startups and established Digital Health companies.

Christian is a Master Builder of Digital Health and Telehealth Programs and the Founder and President of Ingenium Digital Health Advisors, a boutique consultancy focused on enabling the effective delivery of extraordinary care through workflow optimization and the judicious use of technology.

Born, raised, and educated as an Engineer in Germany, Christian started his career at IBM Global Services before joining the Mayo Clinic in Minnesota, where he worked for 12 years in various roles before launching Ingenium in 2012.

Matthew Faiman MD, MBA, FACP

Chief Clinical Officer

Dr. Faiman currently serves as a Staff Physician at Cleveland Clinic Foundation in Cleveland, Ohio.

Dr. Faiman obtained his Bachelor of Science Degree, Master’s Degree in Business Administration, and Medical Doctorate from the University of Manitoba in Winnipeg, Manitoba, Canada. He completed his residency in Internal Medicine at Cleveland Clinic in 2002. In 2005, he became involved in Telehealth, developing innovative ways to apply Telemedicine programs at Cleveland Clinic. In 2015, he was appointed the Medical Director of Express Care Online, a service line providing on demand synchronous virtual visits to patients nation-wide. Dr. Faiman is passionate about finding innovative ways to apply Telehealth both nationally and internationally.

Kathy Letendre, MHSA

VP Organizational Excellence
Organizational Excellence Advisor

Kathy Letendre creates transformative experiences for her clients, catapulting leadership and organizational performance to new heights.

Kathy is an expert in organizational excellence, transformation, leadership, and performance. As an experienced healthcare executive and champion of transformational improvement, she shares her expertise with leaders, helping them achieve unprecedented levels of excellence for themselves and their organizations. She has a reputation as a collaborative and passionate agent of change.

A graduate of Duke University and the University of Michigan, Kathy is the President and Founder of Letendre & Associates where she advises organizations and leaders to create their excellence advantage.

Clients benefit from Kathy’s executive experience in healthcare where she generated unprecedented results. With Kathy’s counsel, her clients set new strategic directions and consistently execute their ambitious plans, achieving results of organizational signficance.

Peter Caplan, MPCD, MS

Advisor & Consultant
Telehealth Strategy & Implementation

Peter Caplan is a Telehealth Strategy and Implementation Advisor with Ingenium Digital Health Advisors and the Founder and Managing Consultant of eHealth Systems & Solutions, a consulting firm founded in 2005 specializing in telemedicine, telehealth, and information technology solutions for hospitals, rural clinics, and physician practices.

With a background as a strategic planner and healthcare economist and over 30 years’ experience, Peter has worked with a variety of healthcare associations, health systems and telehealth networks.

Peter is a member of the American Telemedicine Association (ATA); Health Information Management Systems Society (HIMSS), the National Rural Health Association; and the Colorado Prevention Center. He holds graduate degrees in Planning/Community Development and Economics from the University of Colorado and has completed post-graduate research in public administration, health information technology, and physician practice management.

Samantha Lippolis, MPA

Advisor & Consultant
Physician Practices Telemedicine

Sam Lippolis is a telehealth consultant and trainer specializing in video visits, remote patient monitoring, eConsults and all aspects of virtual care. When she isn’t training for organization groups of 250 clinicians she’s coaching 1:1 with providers to redesign their practice for a virtual first model.

After 11 years of telehealth planning and implementation with academic and large health systems, Sam’s enthusiasm is infectious. And her real world knowledge is sought after as an advisor and trainer. Her unique view on telehealth is focused on human connection, exceptional clinical care and a better lifestyle for providers.

Sam is known for having fun while conveying complex information that everyone can understand and put into action. Sam has presented and contributed to Modern Healthcare, Healthcare Informatics, MGMA and SG2 Healthcare Intelligence.

Trevor Cunningham, MHA, MPH

Project Manager

Trevor Cunningham is a healthcare professional with continuous experience in the telehealth industry. Possessing specific abilities in project management, billing and reimbursement, and strategic planning, Trevor has led a team to advance telehealth initiatives across rural communities over the past 3 years.

Since joining Ingenium Digital Advisors in 2021, Trevor has worked alongside a unique team of consultants to accomplish all project tasks in a timely manner. He brings a new perspective to the team and will continue to develop new strategies to improve operational efficiencies.

A graduate of Indiana University’s Richard M. Fairbanks School of Public Health, Trevor holds two distinct master’s degrees in health administration and public health. Since graduating, Trevor has held the position of Project Director at the Indiana Rural Health Association, where he manages and operates two federally funded HRSA grants.

Trevor is known for creating a productive work environment and ensuring that project milestones are met. He has disseminated his telehealth work through many distinct outlets, including the American Public Health Association, Institute for Healthcare Improvement, and the Upper Midwest Telehealth Resource Center.

Ingenium Digital Health Advisors Consultants

Ingenium Digital Health Advisors Consortium

Judy Chan, MPH

Patient Experience
Advisor

Judy has been the founder and president of HealthPro Consulting for over 25 years. HealthPro Consulting helps organizations improve care delivery to the diverse new healthcare consumer and local communities. Judy works with organizations to be more competitive through innovation with today’s non-traditional healthcare companies.

She now offers clients a new approach that uses sentient factors to formulate strategy quickly in today’s disruptive and volatile environment. Strategy can be developed in less than a week and implemented immediately.

An expert in the healthcare consumer, Judy explains why healthcare is deeply affected by the consumer’s behavior, and how healthcare companies can create a great consumer-centric experience in her book, The Patient Paradigm Shifts: Profiling the New Healthcare Consumer.

Judy has a BS with honors in public health from the University of California, Berkeley, and a master’s in public health (MPH) biostatistics and health planning analysis from the University of Hawaii.

Tom Davis, MD

Physician Telemedicine
Advisor

Since completing specialty training in telemedicine in 1994, Dr. Tom Davis MD FAAFP has advocated and mentored clinicians and organizations throughout the country.

Emphasizing system development, clinician mentorship, and patient care, Dr. Davis supports clients who understand that telemedicine is a tool which can, when leveraged within well-designed systems, generate phenomenal value for patient, clinician, and organizations alike.

Author of the 2017 Amazon “Hot 100” publication “Telemedicine Confidential — Keeping Your Family Safe”, Dr. Davis advocates for the idea that virtual care delivery is a discipline completely separate from face-to-face care delivery, requiring entirely new skill sets and techniques to be executed with success.

 
 
 

Craig DeLarge, MBA, MPH

Digital Mental Health Strategy
Advisor

Craig A. DeLarge is a digital healthcare strategist and mental health advocate at The Digital Mental Health Project, where he produces education programs and research which help behavioral health professionals improve adoption of their services using digital technology.

In his career, as a digital & healthcare marketer, strategist and educator, he has managed in and with world-class firms like Novo Nordisk, GlaxoSmithKline, Merck & Co., Takeda and Johnson & Johnson, as well as teaching at Temple University, Philadelphia University, Chestnut Hill College, St. Joseph’s University and Penn State University. His career is focused on “improving health” & “developing leaders”.

He holds bachelor’s and master’s degree in Marketing and Design Management from Philadelphia University (USA) (BSc), and from the University of Westminster (UK) (MBA). He is currently a graduate Public Health student at King’s College, London. He is also a certified professional coach and published author of The WiseWorking Handbook (2014).

He resides in Philadelphia, PA, USA.

Anuraj Gambhir, BS

Digital Health Innovation
Advisor

Anuraj Gambhir is an internationally recognized Strategic Business & Startup Advisor, Technology Visionary & Exponential Thought Leader. He has over 28 years’ global experience working across 5 continents. His practical knowledge spans executive management, innovation, entrepreneurship, conscious leadership, exponential technologies, design thinking and holistic wellbeing. Key domains of focus include the future of Health/Wellness, Learning/Education, Transportation, Telecom & Space as part of emerging Smart Cities/Communities.

He is an Innovation Evangelist, Business Strategist on the outside and Altruist, Philosopher on the inside, and a million things in between. He is focused on shaping the future of humanity from ‘mindset to heartset’.

As an Innovation catalyst and Transdisciplinary expert Anuraj assists organizations to spearhead their innovation agenda using exponential technologies. He is particularly passionate about developing frugal innovations for helping bridge the digital divide (transforming it into digital opportunities) and empower under-privileged communities.

 

Lacey Hart, MBA

Patient Safety &
Healthcare Delivery Advisor

Ms. Hart is a proud farm wife, mother and business professional with over 20 years of deep experience in health care delivery disruption, 10 years of IT innovation & product development, and 5 years enabling start-up ventures. With a high-degree of business acumen and competencies in strategic planning, operational quality improvement, program & project management excellence, she has a proven-track record of practical solutions.

She has managed hosts of multi-million dollar research programs including the U.S. Department of Health and Human Services/Office of the National Coordinator for Healthcare IT (ONC) Strategic Health IT Advanced Research Projects (SHARP) on Secondary EHR Data Use and the Southeast Minnesota Beacon Community grant, the National Institutes of Health/National Human Genome Institute–funded consortium of biorepositories linked to medical records (eMERGE), National Cancer Institute (NCI) caBIG projects, and Center for Medicare and Medicaid Innovation (CMMI) Health Care Innovation Awards.

Ms. Hart has a passion for accelerating advances in business improvements and health-delivery at an infectious rate.

Erkan Hassan, PharmD, FCCM

Acute & Critical Care
Advisor

Erkan Hassan couples 19 years of bedside clinical experience with 20 years of designing and implementing innovative technologies within integrated health delivery systems to deliver quantified patient centered clinical and financial outcomes. Erkan helps healthcare innovators maximize clinical acceptance.

Key areas of expertise include:

  • Ability to couple clinical subject matter experience with business acumen to achieve quadruple aim goals.
  • C-suite leadership engagement to identify and develop strategy to meet current key challenges
  • Healthcare transformation partnership with client(s) to address workflows, metrics, training, and critical success factors with clinical programs to improve the quality or cost efficiency of care.

Erkan has served in various leadership roles within critical care and critical care pharmacy.

Joe McMenamin, MD, JD

Digital Health Legal Advisor

 

Joseph P. (“Joe”) McMenamin, MD, JD is a physician-attorney and the principal at McMenamin Law Offices, PLLC, a healthcare boutique in Richmond, Virginia concentrating on the law of digital health.

Joe advises institutional and individual telehealth service providers, academic medical centers, remote monitoring services, trade associations, telehealth platform companies, investors, and telecoms on a broad array of medico-legal questions arising from distance care and, more recently, from the application of augmented intelligence to health care in general and to telemedicine in particular. He writes and lectures extensively on these and related topics.

He also serves as general counsel to the Virginia Telehealth Network, and as a member of the Legal Resource Team of CTeL, the Center for Telemedicine and eHealth Law. He is board-certified in Legal Medicine, an Associate Professor of Legal Medicine at Virginia Commonwealth University, and a Fellow of the College of Legal Medicine.

Jay Ostrowski, MA, LPC‑S

Tele Behavioral Health
Advisor

Jay Ostrowski is the CEO of Behavioral Health Innovation where he develops and deploys telemental health, telebehavioral health and teleMAT programs and designs HIPAA-secure software applications such as Adaptive Telehealth.

He also serves as a telehealth consultative and implementation partner for the Mid Atlantic Telehealth Resource Center and is the Director of the Telebehavioral Health Center of Excellence.

 

 

Howard Reis, MBA

Digital Health Business
Development Advisor

Howard Reis is the President of HEALTHePRACTICES, a consulting firm specializing in telehealth.

He recently served as CEO of TheTeledentists, the only nationwide network of dentists providing video consultations for patients with dental emergencies. He continues to serve them as a Board member and advisor.

Howard’s first exposure to telemedicine was as a project manager at Nynex Science & Technology, managing early telemedicine trials with four Boston teaching hospitals. Howard has helped two separate teleradiology companies achieve Inc. 5000 status of fastest growing private companies.

His specialties include strategy planning, business development, sales, and marketing. Howard has an MBA in Finance from NYU and has published several articles on teledentistry, teleradiology, telecommunications and telemedicine.

Stacey Robertson, MFA

Digital Health Marketing
Advisor

Stacey is a strategic growth consultant who applies tools borrowed from the digital advertising industry to help medical practices expand. She plans and executes strategic development plans including the implementation of telemedicine, web-assisted patient access, retention policies, phone and service improvements, new vendor relationships, and improved patient experiences.

Her team creates marketing presence and community awareness to help medical practices expand their regional footprint. Stacey’s teams work with practice administrators to manage web design/SEO, develop creative multi-media campaigns, organize community events, work with EMRs and patient correspondences, and encourage new medical programs.

Clients include Primary Care/Multi-Specialty Practices and Specialist Medical Practices ranging in size from 5 to 40 providers.

 

Mike Toth, DO

Occupational Medicine
Advisor

Dr. Toth was born and raised in Minneapolis, MN. After medical school he started a rural family medicine practice that included a high volume of Worker’s Compensation care. It soon became apparent that there had to be a better way to deal with the paperwork and hassle of the Worker’s Compensation system and providing occupational medicine services. This became the genesis of a multi- decade career focused in occupational medicine.

His CV includes occupational medicine clinic start-up projects and several Medical Directorships, including with Mayo Health Systems. He also has experience in Pain Management and functioned as Department Chair in Urgent Care.

Dr. Toth’s medical career has also included foreign service work aboard the M/V Caribbean Mercy Hospital Ship as the Chief Medical Officer and later in Health Care Administration for Mercy Ship’s global operations. He later served as a Project Director during the early phase of construction and development of a world class medical and dental center located in the east African nation of Tanzania.

He currently lives in southern Minnesota and is the president/owner of MedFocus Consulting, Inc. which is dedicated to creating and fine tuning occupational medicine clinical delivery systems throughout the country.

Oliver Wagner, MD, PhD

Digital Health Strategy
Advisor (EU)

Dr. Wagner is surgical specialist and has a track record of more than 30-years of international experience in the healthcare services industry covering clinical medicine, management consulting as well as executive strategic and operational work in different healthcare ventures throughout the industry.

After his medical training on three continents and his postgraduate clinical training in
hospitals of all care levels Dr. Wagner gained experience in leading positions in international healthcare consulting and as CMO of a leading hospital group in Germany. In the following years, he obtained extensive experience in corporate leadership as shareholder, CEO and managing director of operating and holding companies for hospitals, outpatient surgery centers and private specialized clinics in several European countries. Due to his concurrent activity as deputy chairman of the supervisory board of a listed company he is also familiar with corporate governance topics.

Since 2007 Dr. Wagner is managing business consulting projects in the Healthcare Industry both national and international focusing strategic leadership and business development, medical expert consulting and moderation within M&A, digital transformation (Telehealth/ AI/ Medical Robotics) and change management projects.