Telehealth & Covid-19
Can Your Funded RHTP Project Create the Outcomes Required by CMS?
In this first wave of RHTP funding, many rural healthcare leaders in all 50 states either have or are about to receive their award notice. But once the excitement wears off (usually during the time [...]
Telehealth Adoption Resistance Is a Confidence Gap, Not an Attitude Problem
The CMS Rural Health Transformation Program (RHTP) puts telehealth at the center of rural care delivery — and for good reason. Across the country, rural health centers and clinics that spent the post-pandemic years treating [...]
The AI Call That Concerns Patients Isn’t a Technical Bug — It’s a Process Design Gap
A patient picks up the phone. The voice on the other end sounds calm and competent — until it doesn't quite fit. Maybe it stumbles over a name. Maybe it asks a question that doesn't [...]
Choosing an AI Voice Vendor Is Easy If You Diagnose First
Telehealth comes in many different flavors including store & forward (sending photos), remote patient monitoring (automatic vital sign upload) and interactive care that can be synchronous (video visits, phone calls) and asynchronous (secure texting, messaging). This article is about [...]
Integrated Telehealth Is Already Here.
It’s Just Not Evenly Distributed.
I spent yesterday afternoon in a room with about 40 telehealth leaders at the MATRC Summit, running a workshop we had been building toward since last October. That's when the AHA Center for Telehealth and the UNC Center for Virtual [...]
Leading and Implementing Digital & Telehealth: 350 Articles of Field-Developed Guidance
The Knowledge Is Already There — Here's How to Find It Healthcare leaders today are not suffering from a shortage of information. If anything, the opposite is true. Between CMS guidance, vendor white papers, conference sessions, and a relentless stream [...]
The Five Layers of Extraordinary Telehealth
Why most programs plateau — and what it takes to reach the top Rural health systems across the country are now sitting on a significant opportunity. The CMS Rural Health Transformation Program has made it possible to invest in [...]
The Telehealth Access Point Trap:
Why Building the Booth Is the Easy Part
Somewhere in America right now, there is a beautifully designed telehealth access point sitting largely unused in a library corner, a community center hallway, or a pharmacy waiting room. The lighting is warm. The room has been UV disinfected. The [...]
Virtual Care Sustainability Isn’t a Technology Problem
Virtual care is no longer a novelty. Direct-to-consumer platforms like Ro and BetterHelp, along with retail entrants like Amazon's One Medical, are proving that convenient, on-demand care has real consumer demand — and real competitive pull away from traditional health [...]