Telehealth & Covid-19
Digital Health Solutionization:
From Start to Sustainability
Most digital health services that fade away were never designed to last. They were approved, purchased and launched, and then kept alive by whoever cared most. Whether a new service is still running two years [...]
Most Telehealth Rollouts Have Two Phases.
They Need Five.
A rural hospital board decides it's time for telehealth. Someone loops in IT. IT writes a request for proposal, a vendor gets selected within a few months, and eighteen months later the service is [...]
In Digital Health, Turning On the Vendor Is the Last Step, Not the First
While the CMS RHTP program was announced over a year ago, it is not until these months in the fall of 2026 that we are beginning to see organizations receiving actual contracts to start their [...]
Can Your Funded RHTP Project
Create the Outcomes Required by CMS?
In this first wave of RHTP funding, many rural healthcare leaders in all 50 states either have or are about to receive their award notice. But once the excitement wears off (usually during the time it takes the state to [...]
Telehealth Adoption Resistance Is a Confidence Gap, Not an Attitude Problem
The CMS Rural Health Transformation Program (RHTP) puts telehealth at the center of rural care delivery — and for good reason. Across the country, rural health centers and clinics that spent the post-pandemic years treating telehealth as an emergency workaround [...]
The AI Call That Concerns Patients Isn’t a Technical Bug — It’s a Process Design Gap
A patient picks up the phone. The voice on the other end sounds calm and competent — until it doesn't quite fit. Maybe it stumbles over a name. Maybe it asks a question that doesn't match what just happened at [...]
Choosing an AI Voice Vendor Is Easy If You Diagnose First
Telehealth comes in many different flavors including store & forward (sending photos), remote patient monitoring (automatic vital sign upload) and interactive care that can be synchronous (video visits, phone calls) and asynchronous (secure texting, messaging). This article is about [...]
Integrated Telehealth Is Already Here.
It’s Just Not Evenly Distributed.
I spent yesterday afternoon in a room with about 40 telehealth leaders at the MATRC Summit, running a workshop we had been building toward since last October. That's when the AHA Center for Telehealth and the UNC Center for Virtual [...]
Leading and Implementing Digital & Telehealth: 350 Articles of Field-Developed Guidance
The Knowledge Is Already There — Here's How to Find It Healthcare leaders today are not suffering from a shortage of information. If anything, the opposite is true. Between CMS guidance, vendor white papers, conference sessions, and a relentless stream [...]