Presentations & Webinars

Are you looking for an Engaging,
Expert Speaker
on Virtual Care?

Choose from a Wide Range of Pragmatic Topics

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Christian Milaster

About the Speaker:
Christian Milaster is the Founder and President of Ingenium Digital Health Advisors and co-founder and moderator at the Telehealth.Community. A Master Builder of Digital Health and Telehealth Services, Christian works with healthcare organizations and innovators to enable the delivery of extraordinary care through the judicious use of technology. Born, raised and educated as an engineer in Germany, Christian has worked at IBM and the Mayo Clinic before launching Ingenium in 2012.

Past and Upcoming Webinars

Topic Dates Given
Hybrid Care Delivery: Best of Both Worlds September, 2020
July, 2020
June, 2020
Measuring Telehealth Success August, 2020
Dispelling 6 Common Misconceptions about Telehealth August, 2020
Optimizing Your Telehealth Services:
The 6 Hallmarks of Excellent Telehealth Services
September, 2020
July, 2020
Why Telehealth Programs Fail…and What You Can Do About It September, 2019
Telehealth Use Cases for Acute and Post-Acute Care September, 2020
Optimizing Telehealth: Satisfied Physicians, Delighted Patients & Improved Revenue October, 2020
September, 2020
From Remote Care to true Telemedicine August, 2020
Using Telehealth to Deliver Extraordinary Care (and getting paid for it) August, 2020
Remote Care Management – An Overview June, 2020
Rapidly Launching, Expertly Optimizing Telehealth during the COVID-19 Health Crisis April, 2020
Making the Most of Telehealth during the COVID-19 Health Crisis April, 2020

Webinar Descriptions

Hybrid Care Delivery: The Best of Both Worlds

In response to the Covid-19 health crisis, many healthcare organizations quickly launched telemedicine with little planning or experience. As social distancing regulations are being lifted, many organizations find themselves confronted with a new normal where many patients expect the convenience of virtual care while some patients and their conditions require the delivery of in-person care. Join this session to learn how to optimize your telemedicine services and integrate them with your in-person services in a post-distancing world.

Attendees will be able to:

  • employ specific tactics to optimize telehealth services to improve clinician, staff and patient satisfaction
  • apply proven guidelines to manage and schedule in-person and virtual visits to keep staff and patients safe
  • identify their organization’s key success factors for successful hybrid care delivery

60 minutes

Measuring Telehealth Success

It is now obvious that Telehealth — in the form of a hybrid care delivery model that blends virtual and in-person care — is not a fad that will go away after Covid-19, but rather is here to stay. Healthcare leaders therefore most seek to optimize their organization’s telehealth services for success and long-term sustainability. The problem is that most leaders neither know how well (or bad) their telehealth service is going, nor what true success can or should look like.

Telehealth, when done correctly, will delight physicians, contribute to achieving all of the organization’s strategic objectives and bring significant financial success.

In this interactive webinar, Christian Milaster will lead participants through a series of pragmatic concepts, including how your organization can set its telehealth success targets, how and what to measure telehealth performance, the Physician Bill of Telehealth Rights and how to leverage telehealth to achieve strategic success.

60 minutes

Dispelling 6 Common Misconceptions
about Telehealth

Before Covid-19 not many had heard about telehealth and most of them had limited insights into what telehealth really is. Obviously Covid-19 changed all of that and now virtually everybody is using some form of telehealth to keep everyone safe and the patients healthy. In this engaging talk full of pragmatic insights stemming from 12 years of experience implementing telehealth services, Christian Milaster will introduce you to and then dispel the six most common misconceptions about telehealth.

Attendees will learn:

  • why telehealth is not about the technology, but about the processes and the people
  • how different telehealth services require different approaches
  • how telehealth can drive a healthcare organization’s strategic success

40 minutes, with 10 minutes for Q&A and 5 minutes wrap up

Optimizing Your Telehealth Services:
The 6 Hallmarks of Excellent Telehealth Services

Before Covid-19 not many had heard about telehealth and most of them had limited insights into what telehealth really is. Obviously Covid-19 changed all of that and now virtually everybody is using some form of telehealth to keep everyone safe and the patients healthy. In this engaging talk full of pragmatic insights stemming from 12 years of experience implementing telehealth services, Christian Milaster will introduce you to and then dispel the six most common misconceptions about telehealth.

In this webinar you will learn how to:

  • improve your technical and operational support
  • drive optimization through monitoring of quality and outcome measures
  • optimize your workflow, staffing, billing, policies and telehealth technology

40 minutes, with 10 minutes for Q&A and 5 minutes wrap up

Why Telehealth Programs Fail…
…and What You Can Do About It

Launching a Telehealth Service or a suite of Telehealth Services is not merely an exercise in selecting a telehealth vendor and implementing the solution. Launching a Telehealth Services successfully is an undertaking in managing organizational change and redesigning healthcare delivery workflows. Herein lie many great opportunities, but also the inherent challenge: healthcare (the system and its people) are notoriously resistant to change. Similar to other complex projects, failure to meet the budget, the schedule, and, most importantly, failure to create the desired utility is much more likely than success.

But it does not have to be that way for telehealth.

Through a post-mortem (or, more accurately post-partum) analysis of telehealth project failures, let Christian Milaster show you how you can dramatically increase the likelihood of success for your telehealth projects in your organization.

60 minutes

Telehealth Use Cases for Acute and
Post-Acute Care

In this webinar, Christian Milaster will provide a comprehensive overview of healthcare’s most common uses of telehealth for acute care in the hospital and emergency room and post-acute care at home, nursing homes and hospice, including remote patient monitoring (RPM).

45 minutes with 10 minutes Q&A and 5 minutes introduction