Presentations & Webinars

In response to the Covid-19 health crisis, many healthcare organizations quickly launched telemedicine with little planning or experience. As social distancing regulations are being lifted, many organizations find themselves confronted with a new normal where many patients expect the convenience of virtual care while some patients and their conditions require the delivery of in-person care. Join this session to learn how to optimize your telemedicine services and integrate them with your in-person services in a post-distancing world.

Attendees will be able to:

• employ specific tactics to optimize telehealth services to improve clinician, staff and patient satisfaction
• apply proven guidelines to manage and schedule in-person and virtual visits to keep staff and patients safe
• identify their organization’s key success factors for successful hybrid care delivery

60 minutes

Before Covid-19 not many had heard about telehealth and most of them had limited insights into what telehealth really is. Obviously Covid-19 changed all of that and now virtually everybody is using some form of telehealth to keep everyone safe and the patients healthy. In this engaging talk full of pragmatic insights stemming from 12 years of experience implementing telehealth services, Christian Milaster will introduce you to and then dispel the six most common misconceptions about telehealth.

Attendees will learn:

• why telehealth is not about the technology, but about the processes and the people
• how different telehealth services require different approaches
• how telehealth can drive a healthcare organization’s strategic success

40 minutes, with 10 minutes for Q&A and 5 minutes wrap up

Launching a Telehealth Service or a suite of Telehealth Services is not merely an exercise in selecting a telehealth vendor and implementing the solution. Launching a Telehealth Services successfully is an undertaking in managing organizational change and redesigning healthcare delivery workflows. Herein lie many great opportunities, but also the inherent challenge: healthcare (the system and its people) are notoriously resistant to change. Similar to other complex projects, failure to meet the budget, the schedule, and, most importantly, failure to create the desired utility is much more likely than success.

But it does not have to be that way for telehealth.

Through a post-mortem (or, more accurately post-partum) analysis of telehealth project failures, let Christian Milaster show you how you can dramatically increase the likelihood of success for your telehealth projects in your organization.

60 minutes