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Telehealth Maturity describes an organization’s ability to derive value from its telehealth service offerings. The more organized, the more focused, the more mature an organization is, the better telehealth will support achieving the organization’s overall strategic objectives.

As health systems are looking to shore up and optimize their telehealth services, many healthcare leaders are looking for guidance on how best to harness the promising value of their telehealth offerings.

The Ingenium Telehealth Maturity Model offers a strategic roadmap by defining discrete levels of maturity that organizations must progress through sequentially. As in real life, maturity comes from experience. Similar to the “crawl, walk, run, fly” metaphor, organizations must master lower maturity levels before achieving high maturity.

The purpose of strategy is to facilitate the appropriate allocation of limited resources to achieve the greatest value in return of the investment. Furthermore, a well-defined and well-communicated strategy engages the organization at all levels and propels it into action to support the change needed.

A clearly defined Telehealth Program Strategy clarifies the importance of telehealth as a viable care delivery alternative to traditional inpatient and outpatient care. In addition to a timeline that defines the scope of activities over the next year, 3 years and 5 years, the telehealth strategy establishes clear clinical, financial, and strategic objectives to guide future activities.

The biggest value, though, lies in identifying the alignment of the telehealth strategy with your overall organizational strategy, highlighting opportunities where telehealth can accelerate your strategic objectives for a high return on investment (ROI).